Information Services Manager

The Infrastructure and Operations team is adapting to meet our expanding needs. Our organization's dynamic, fast-paced environment fosters innovation and efficiency. The ideal candidate will embody our core values, including being welcoming, demonstrating integrity, upholding accountability, and committing to service excellence. Furthermore, we seek someone who takes pride in delivering outstanding customer service and thrives in a collaborative, high-energy work setting.

This is a hybrid position, splitting time between the office and working from home.

ROLE & RESPONSIBILITIES

You will be successful in this role if you are :

Growth minded : We believe that tomorrow’s success is built on the things we learn today and that part of being a successful leader involves continually growing and learning the full spectrum of leadership : We practice leadership followership , and creating a leaderful culture.

Leadership is making sure the team you’re responsible for has the information, tools, and support that they need.

Followership is making sure your voice is heard, you’re providing feedback, and challenging the status quo while focusing on our mission and providing a cohesive message across the team.

Leaderful is the humility that everyone around you has valuable insights and we pursue a culture where feedback is encouraged from everyone

Culture : We believe that everything derives from culture and culture requires intentionality.

Collaboration and Communication : As a centralized provider of services that support departments across the organization, the IO manager needs to have the ability to connect and build rapport with technical and non-technical teammates alike.

This role will lead a team of highly skilled infrastructure engineers. Working with the team to develop a technical vision and strategy while helping them with appropriate prioritization and removing roadblocks for the day-to-day task execution.

The IO team plays a critical role within the organization's operations and is vital to the success of other team’s initiatives. Given this criticality, the IO manager is responsible for making sure they’re highly collaborative with their peers in the technology department, partners in other departments, and fostering a culture of collaboration between the IO team and their partners.

In addition, this role will be responsible for :

• Oversee the design, implementation, and maintenance of IT infrastructure (servers, networks, storage).
• Ensure high availability and performance of IT systems.
• Manage daily operations of IT services, including network operations, and system administration.
• Help, develop, and apply IT policies and procedures.

QUALIFICATIONS

Education and Experience :

Licenses and Certificates :

Other

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

BENEFITS

Our employees earn competitive wages and enjoy an exceptional benefits package that includes :

Compensation : $139,020 - $187,668 Annually

Salary : $139,020 - $187,668