Medical Office Manager

The Mental Health Office Manager will oversee the daily operations of our office, manage administrative tasks, and ensure the efficient delivery of mental health services. This role involves coordinating with healthcare professionals, managing patient records, handling scheduling, and addressing any operational issues that arise.

Key Responsibilities:

• Office Administration:
• Oversee day-to-day office operations to ensure efficiency and effectiveness.
• Manage office supplies, equipment, and facilities.
• Develop and implement office policies and procedures to improve workflow and patient satisfaction.
• Patient and Staff Coordination:
• Coordinate with staff to schedule patient appointments and manage the calendar for mental health professionals.
• Coordinate and communicate with patients regarding their appointments, insurance, and billing.
• Financial Management:
• Handle billing, coding, and insurance claims processing.
• Track and manage office expenses and budget.
• Assist with financial reporting and audits.
• Records Management:
• Coordinate with staff to maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Coordinate with staff to ensure proper documentation and filing of patient information and other important documents.
• Human Resources Support:
• Assist with the recruitment, onboarding, and training of new staff members.
• Manage staff schedules and time-off requests.
• Address any staff-related concerns and facilitate communication between staff and management.
• Customer Service:
• Provide exceptional customer service to patients, addressing their needs and concerns in a professional and empathetic manner.
• Resolve patient issues and complaints promptly and effectively.
• Compliance and Quality Assurance:
• Ensure compliance with all relevant regulations and standards.
• Monitor and evaluate office procedures to maintain high-quality service delivery.

Qualifications:

• Previous experience in an office management role, preferably within a healthcare or mental health setting.
• Strong knowledge of office procedures and insurance processes.
• Excellent organizational and multitasking skills.
• Proficiency in office software (e.g., MS Office Suite) and electronic medical record (EMR) systems.
• Exceptional communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving skills and a proactive approach to managing office operations.

Please do not contact the office regarding position.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Norman, OK 73069 (Required)

Ability to Relocate:

• Norman, OK 73069: Relocate before starting work (Required)

Work Location: In person

Salary : $22