Professional Development Associate- Full Time, Day Shift

The Professional Development Associate is responsible for the daily operation and maintenance of Summit Healthcare Association’s (SHA) Learning Management System (LMS) platform, ensuring its smooth functionality by configuring settings, managing user access, uploading course content, troubleshooting technical issues, generating reports on learner and assignment progress, and providing technical support to users, all while aligning the system with the SHA’s training needs.

Essential Functions

• System Configuration: maintains and customizes the LMS platform to meet SHA’s specific requirements, including user interfaces, course structures, and user roles.

• Content Management: uploads, organizes, and manages learning materials, including internally authored and third party, within the LMS including courses, images, videos, and documents.

• User Administration: creates and manages user accounts, assigns roles and permissions, and ensures appropriate access to assignments and courses based on user needs and roles.

• Technical Support: troubleshoots technical issues users encounter while navigating the LMS, providing assistance with logins, course access and completion, and platform functionality.

• Reporting and Analytics: generates reports on learner progress, course completions, engagement metrics, and other key performance indicators to inform training strategy.

• Integrations: integrates the LMS with other systems and applications within the organization, such as human resource systems.

• Training and Onboarding: provides training to new users on how to navigate the LMS and effectively utilize its features.

• System Maintenance: regularly updates the LMS software and security certificates to maintain optimal performance.

• Collaboration with Stakeholders: works closely with the Professional Development Manager, other specialists, clinical educators, leaders, and subject matter experts to help develop and deliver effective eLearning courses.

Other Duties

• Participates in departmental and association wide informational meetings and inservices, including staff meetings, association wide forums, and seminars.

• Reviews department and association wide policies and procedures annually. Develops and maintains new policies and procedures as needed.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Abilities

• Must be proficient in LMS platform administration, understanding of database management, basic HTML and scripting knowledge, and familiar with different eLearning authoring tools.

• Ability to diagnose and resolve technical issues related to the LMS.

• This position requires clear communication with other LMS Administrators and users at all levels to provide technical support and training.

• Must exhibit accuracy in user data, course content, and system configuration.

• The ability to effectively managing multiple tasks and prioritizing work to meet deadlines.

• Ability to manage LMS implementation projects and updates.

• Proficient in all modules of the Microsoft Office Suite of products.

• Experience with eLearning authoring tools, such as Adobe Captivate and Creative Cloud Suite, iSpring, Camtasia, etc.

Supervisory Responsibilities

None.

Work Environment

At Summit Healthcare, our mission statement is that we are trusted to provide exceptional, compassionate care close to home. Our vision is to be the healthcare system of choice.

To uphold our mission and vision statements, we expect all employees to practice SHINE Behavioral standards:

• Always SHINE – show respect and be kind.

• Always work together – we are on the same team.

• Always serve others – no job is beneath you.

• Always maintain high standards of quality and safety – best practice every time.

• Always communicate clearly – be compassionate.

• Always practice integrity – maintain confidentiality.

• Always be accountable – take responsibility.

• Always empower – create an environment of success.

• Always excel – don’t settle for mediocrity.

• Always promote wellness – make choices for a healthy lifestyle.

Physical Demands

Exerts up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of Sedentary work. Light work usually requires walking or standing to a significant degree. Worker is exposed to extensive computer work.

Required Education and Experience

• Associate’s degree in Computer Technology, Systems Administration, Software, Healthcare, Business, Education, or related field.

Preferred Education and Experience

• Bachelor or Master’s degree in Computer Technology, Software, System Administration, Healthcare, Business, Education, or related field.

• One (1) year experience working with LMS platforms.

• Experience with HealthStream a plus.

Additional Eligibility Requirements

OSHA Exposure Category:

Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues and are not a condition of employment.

This is a safety sensitive position.

Education

• High School or better
• Associates or better in Computer Science