What are the responsibilities and job description for the Desktop Support Specialist position at Summit Healthcare Mgmt?
About the Job:
The Desktop Support Specialist supports company personnel and their use of end-user computing devices suchas PCs, tablets, phones, and printers. The specialist supports user needs and follows company processes through all device lifecycle phases including requirements, procurement, build, deployment, support, and asset retirement.
Roles and Responsibilities:
Provide quality technical support to users in-person and remotely through phone, chat, or remote desktop tools.
Provide guidance to end-users on how to use computer systems and software efficiently, and how to receive technology support as part of new user onboarding.
Purchase, configure, deploy, and support end-user computing devices and peripherals, including routine maintenance and repairs.
Leverage provided helpdesk ticketing system and maintain accurate records of work performed.
Enforce IT policies and procedures to maintain compliance with company processes and standards.
Work collaboratively with other IT professionals and departments to address complex technical issues and deliver company projects.
Identify re-occurring technical issues and propose sustainable solutions to prevent user disruption.
Perform review and consultation for end user IT Equipment requests
Provide assistance to end-users in resolving hardware and software issues with desktops, laptops, and peripherals. Diagnose and resolve technical problems, including hardware malfunctions, software errors, and network issues.
Comply with PC Lifecycle program, ordering/refreshing/reusing assets for new corporate employees
Deliver specialized transition services for corporate and facility executives.
Education/Experience/Skill Requirements:
High school diploma or equivalent; some college or technical school coursework preferred.
Experience in desktop support with multi-site locations preferred.
Problem solver and tech savvy with working knowledge of office automation products, databases, basic network troubleshooting techniques and remote access applications.
Knowledge of system administration, LAN, Microsoft AD and Azure environments.
Strong understanding and working knowledge of Active Directory, exchange mailbox administration, group polices (within AD).
Focus on customer service and quality.
Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
