Patient Registrar Senior- Full Time

Essential Functions / Major Responsibilities:

• Coordinates training and personnel development of patient registrars (outpatient)
• Develops, maintains, updates, and distributes unit desk manuals
• Works Relay reports as assigned
• Works Athena walk in order buckets verify authorizations
• Serves as a Relay Super User
• Responsible for gathering patient demographic data
• Copies IDs and insurance cards
• Refers patients to vendor for private pay
• Registers/pre-registers patients
• Verifies insurance via verification tool.
• Obtains benefits
• Refers patients to financial counselor.
• Collects patient portion of fees.
• Admits and discharges patients.
• Participates in departmental and hospital-wide informational meetings and inservices, including staff meetings, hospital-wide forums, and seminars.
• Displays proper etiquette and mannerisms that reflect the SHINE Behavior Standards.
• Promotes the Patient Safety Standards as a core value of the organization.

Secondary Functions:

• Performs the duties of the Patient Registrar in the assigned unit.
• Cross trains in other Patient Registration areas: ER, outpatient, and inpatient registration, centralized scheduling, and prior authorizations/verifications.
• Reviews department and hospital-wide policies and procedures annually.
• All other duties as assigned.

Additional / Seasonal Responsibilities:

Job Scope:

This job involves:

• Recurring work situations with occasional variations from the norm.
• A moderate level of complexity.
• Typical determination of own practices and procedures; Contribute to the development of new services, programs, or processes.
• Performance under little direction.

Supervisory Responsibility:

• May provide work direction to unit members

Interpersonal Contacts:

• Are normally made with others both inside and outside the hospital.
• Are made with own department as well as other departments or locations.
• Frequently contain confidential/sensitive information necessitating discretion at all times.
• Are made via telephone, e-mail, and face-to-face interaction.
• Are usually with patients and staff with some physician contact.

Specific Job Skills & Mental Activities:

This position requires operational knowledge of all equipment in the Admitting Departments, including: fax, printer, copy machine, phone systems, and all computer programs required to retrieve information. This employee must be service oriented and have excellent customer service skills, computer skills, organizational skills, multitasking skills, professional interpersonal skills, time management skills, the ability to prioritize work, and telephone etiquette. This employee must be familiar with EMTALA, insurance plans, and abide by all HIPAA rules and regulations. This employee must be able to function in a high stress area with multiple priorities and multiple sources of request, with a fast pace in decision making. This employee must also maintain a professional demeanor in traumatic situations. Must be able to read, write, speak, and understand English.

Education and/or Experience:

• High school diploma or equivalent (required).
• Basic computer skills (required).
• Three or more years as a patient registrar (required)
• Medical terminology (preferred).
• One year supervisory experience (preferred).
• Considered a high performer as evidenced by a 7.0 evaluation score and no disciplinary action in the last year (required)

Physical Demands & Job Conditions:

Sedentary

Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time. Worker is exposed to extensive computer work.

Physical motions include finger dexterity, standing, walking, talking, reaching, feeling, sitting, bending, grasping, listening/hearing, handling, lifting up to 5 pounds, and repetitive motions of the hands, wrists, and feet.

OSHA Exposure Category:

OSHA Exposure Category 3

Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues and are not a condition of employment