Account Manager

The Assisted & Independent Living Account Manager is responsible for maintaining business relationships and coordinating referrals from Senior Living Communities and other related customers.

Required knowledge/Skills/Abilitie

• sTravel Readiness: Willing to travel to home health care facilities and ev
ents.
Ind
• ustry Experience: Preferred experience in home health care, senior living, durable medical equipment, or assisted living
  Cl
• ient Rapport: Build strong relationships with elderly clients and manage accounts effectivel.
  
• D
etail-Oriented: Meet deadlines and adapt to changing prioritis.
• 
  Team Player: Flexible, self-motivated, and collaboratv
• e
.
Dynamic and Determined: Energetic and motivated to suc
• eed.
  Communication Skills: Excellent customer service, oral, and written communi
• c
tion.
Continuous Learner: Committed to personal and professiona
• l rowth.
  Interpersonal Skills: Intuitive, good listener, strong communicator, and so
  l

ution-o
Essential

F

unctions

1. Client Relationship

• ManagemenBuild and maintain strong relationships with key stakeholders in Assisted and Independent Livin
g communi
• ties.
  Develop relationships with administration and clinical teams within facil
• ities
  Maintain communication with patients, families, Assisted & Independent Living buildings, and associated clinicians within assigned a
• c
count.
Ascertain rules of engagement with Assisted & Independent Living buildings and communicate them to c
• linicias.
  Lead client satisfaction initiatives and gather feedback to continuously improve
  s

ervice deliv
2. Busine

• ss DevelopmentIdentify and pursue new business opportunities within the a
ssigned t
• erritory.
  Generate referrals from facilities and co
• mmunities
  Collaborate with and support business development efforts of assign
• e
d account.
Develop and implement innovative strategies to expand market presenc

e and drive grow3. Acc

• ount Management:Oversee the day-to-day management of client accounts, ensuring high levels of client satisfactio
• n and retention.
  Coordinate and initiate patient referrals from Assisted & Independent Living communities, including obtaining patient/POA consent, communicating with community orders acquisition support, and coordinating fac
• e-to-face visits
  Maintain tracking of referrals with app
• r
opriate reportin.
Schedule regular stops with assigned accounts and attend regular care conferences with clinical
• teams and buildins.
  Provide feedback to ADON and Rehab coordinators regarding operations and clinical concer
• n
s noted in facilites.
Conduct joint, in-person c
• alls with direct reprts.
  Ensure that quality and timeliness standards
• a
re achieved by theirteam.
Develop and implement best practices for account management to enhance
e

fficiency and effecti

• 
  4. Sales and MarketingCollaborate with the sales and marketing teams to develop and implement strategi
es to pro
• mote our services.
  Participate in regular strategy meetings with the Director of Assisted & Independent Living and ex
• ecute action steps
  Develop and execute value-added programming with Rehab coordinators, clinical teams, and Assisted & Independ
• e
nt Living building.
Create and deliver compelling presentations to potenti
a

l clients and stakehold

• e
  5. Service CoordinationWork closely with clinical and operational teams to ensure seamless de
livery of
• services to clients.
  Coordinate standardized communication processes with clinicians and Assisted & Indepen
• dent Living buildings
  Communicate with DON/ADON and Director of Rehabilitation about care iss
• u
es and case managemen.
Facilitate training and development programs for clinical and operational tea
m

s to enhance service deli

• ve
  6. Reporting and AnalysisMonitor account performance, prepare regular reports, and provide insights to improve service
delivery
• and client satisfaction.
  Utilize data analytics to identify trends and
o

pportunities

• for improvement
  7. ComplianceEnsure all activities comply with relevant
regulati
• ons and company policies.
  Maintain confidentiality in al
• l aspects of patient care
  Demonstrate professional conduct and ethics according to organizat
• i
on policies and procedure.
Able to work cooper
• atively as a member of a tem.
  Other duties as assigned by the Director of Assiste
• d
& Independent Living Divison.
Stay updated on industry regulations and best practices to ensure

compliance and conti

n
• uous improveMore About This Role: Flexible Schedule: Enjoy diverse working hours that provide opportunities for personal growth an
• d a balanced work-life experience.
  Customer Service Excellence: Provide exceptional customer service to ensure
• client satisfaction and retention
  Organizational Mastery: Utilize strong organizational skills to manage multi
• p
le tasks and priorities efficientl.
Tech Proficiency: Demonstrate excellent computer and data management skills for effectiv
• e account management and communicatin.
  Strategic Vision: Develop, implement, and communicate strategic busi
• n
ess alliances and plans to drive groth.
Build Credibility and Trust: Establish and maintain trust
• with clients, colleagues, and stakeholers.
  Collaborate with Others: Work effectively with team
• m
embers and partners to achieve common oals.
Effective Communication: Use strong interpersonal skills and
• effective communication to build relatioships.
  Deliver Results: Focus on ach
• i
eving high-quality outcomes and meeting argets.
Travel: Frequent travel to assigned accounts,

office for mee

t

ings and

w

ork to build and relationships.
Disclaime
The above information on this description has be

en designed to indicate the general nature ad
level of work performed by employees within this

c

lassification. It is not designed to containor
be interpreted as a comprehensive inventory o

f all duties, responsibilities, and qualifi

catons
required of employees assigned to this