Assisted & Independent Living Account Manager - Columbus

Description

The Assisted & Independent Living Account Manager is responsible for maintaining business relationships and coordinating referrals from Senior Living Communities and other related customers.

Salary - On Target Earnings of $120k!

Required Knowledge/Skills/Abilities

• Travel Readiness: Willing to travel to home health care facilities and events.
• Industry Experience: Preferred experience in home health care, senior living, durable medical equipment, or assisted living.
• Client Rapport: Build strong relationships with elderly clients and manage accounts effectively.
• Detail-Oriented: Meet deadlines and adapt to changing priorities.
• Team Player: Flexible, self-motivated, and collaborative.
• Dynamic and Determined: Energetic and motivated to succeed.
• Communication Skills: Excellent customer service, oral, and written communication.
• Continuous Learner: Committed to personal and professional growth.
• Interpersonal Skills: Intuitive, good listener, strong communicator, and solution-oriented.
  
  

Essential Functions

• Client Relationship Management:
• Build and maintain strong relationships with key stakeholders in Assisted and Independent Living communities.
• Develop relationships with administration and clinical teams within facilities.
• Maintain communication with patients, families, Assisted & Independent Living buildings, and associated clinicians within assigned accounts.
• Ascertain rules of engagement with Assisted & Independent Living buildings and communicate them to clinicians.
• Lead client satisfaction initiatives and gather feedback to continuously improve service delivery.
• Business Development:
• Identify and pursue new business opportunities within the assigned territory.
• Generate referrals from facilities and communities.
• Collaborate with and support business development efforts of assigned accounts.
• Develop and implement innovative strategies to expand market presence and drive growth.
• Account Management:
• Oversee the day-to-day management of client accounts, ensuring high levels of client satisfaction and retention.
• Coordinate and initiate patient referrals from Assisted & Independent Living communities, including obtaining patient/POA consent, communicating with community orders acquisition support, and coordinating face-to-face visits.
• Maintain tracking of referrals with appropriate reporting.
• Schedule regular stops with assigned accounts and attend regular care conferences with clinical teams and buildings.
• Provide feedback to ADON and Rehab coordinators regarding operations and clinical concerns noted in facilities.
• Conduct joint, in-person calls with direct reports.
• Ensure that quality and timeliness standards are achieved by their team.
• Develop and implement best practices for account management to enhance efficiency and effectiveness.
• Sales and Marketing:
• Collaborate with the sales and marketing teams to develop and implement strategies to promote our services.
• Participate in regular strategy meetings with the Director of Assisted & Independent Living and execute action steps.
• Develop and execute value-added programming with Rehab coordinators, clinical teams, and Assisted & Independent Living buildings.
• Create and deliver compelling presentations to potential clients and stakeholders.
• Service Coordination:
• Work closely with clinical and operational teams to ensure seamless delivery of services to clients.
• Coordinate standardized communication processes with clinicians and Assisted & Independent Living buildings.
• Communicate with DON/ADON and Director of Rehabilitation about care issues and case management.
• Facilitate training and development programs for clinical and operational teams to enhance service delivery.
• Reporting and Analysis:
• Monitor account performance, prepare regular reports, and provide insights to improve service delivery and client satisfaction.
• Utilize data analytics to identify trends and opportunities for improvement.
• Compliance:
• Ensure all activities comply with relevant regulations and company policies.
• Maintain confidentiality in all aspects of patient care.
• Demonstrate professional conduct and ethics according to organization policies and procedures.
• Able to work cooperatively as a member of a team.
• Other duties as assigned by the Director of Assisted & Independent Living Division.
• Stay updated on industry regulations and best practices to ensure compliance and continuous improvement.
  
  

More About This Role

• Flexible Schedule: Enjoy diverse working hours that provide opportunities for personal growth and a balanced work-life experience.
• Customer Service Excellence: Provide exceptional customer service to ensure client satisfaction and retention.
• Organizational Mastery: Utilize strong organizational skills to manage multiple tasks and priorities efficiently.
• Tech Proficiency: Demonstrate excellent computer and data management skills for effective account management and communication.
• Strategic Vision: Develop, implement, and communicate strategic business alliances and plans to drive growth.
• Build Credibility and Trust: Establish and maintain trust with clients, colleagues, and stakeholders.
• Collaborate with Others: Work effectively with team members and partners to achieve common goals.
• Effective Communication: Use strong interpersonal skills and effective communication to build relationships.
• Deliver Results: Focus on achieving high-quality outcomes and meeting targets.
• Travel : Frequent travel to assigned accounts, office for meetings and work to build and maintain relationships.
  
  

Qualifications

Education :

Bachelor’s degree in healthcare or business-related field preferred.

Experience

Minimum 1 years sales experience, at least one in home health, hospice, or other post-acute

healthcare area.