What are the responsibilities and job description for the Admission Coordinator position at Summit Home Care?
Job Details
Job Location: Affordable Home Health Care - Grandview Heights, OH
Salary Range: $21.00 - $27.00 Hourly
Description
The Admission Coordinator is responsible for contacting potential patients and physicians regarding services, fielding intake calls, and providing quality customer service to patients. The Admission Coordinator will resolve patient/referral source inquiries, enhance continuity of patient care by providing support to Account Managers and referral sources. The Admission Coordinator will meet the standards regarding accuracy, timeliness, and professionalism.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Consistently communicates with the Account Management and leadership teams regarding new business plans and updates.
- Provides customer service to patients.
- Completes pre-surgery calls and/or confirmation calls.
- Responds to and initiates intake calls to providers, patient care teams and family to gather necessary patient information solely for the intent to process for care.
- Processes referrals with accuracy. Works with ADONs and the Patient Access Representatives teams to ensure timeliness of processing and compilation of required paperwork for each patient.
- Provides support to Account Managers in the field.
- Serves and protects the company by adhering to professional standards, home care policies and procedures.
- Facilitates the coordination of services to support physicians, patients, caregivers, and/or the community.
- Utilizes both Summit’s EMR and external EMR systems effectively for accepting, declining and bundling referrals.
- Meets established KPI’s as assigned.
All other duties as assigned/directed
Qualifications
POSITION QUALIFICATIONS:
- Possess excellent verbal and written communication skills.
- One year of experience in hospice admissions preferred.
- Two years of experience in healthcare data. LPN preferred.
- Previous experience in customer service.
- Experience in home health care, durable medical equipment, or skilled nursing facility preferred.
- Ability to build rapport with clients and account management.
- Ability to work independently and as an active member of a team.
Salary : $21 - $27
