What are the responsibilities and job description for the Call Center Sales Agent position at Summit Home Lending?
Description
Think you've got what it takes to thrive in a fast-paced, high-energy environment? We're looking for bold, outgoing individuals who are ready to show us what they're made of! Our lending team needs a junior loan officer who isn't afraid to dive in, connect with applicants, and guide them through the home loan process. We'll provide the training, the tech, and the support to set you up for success-but the drive and hustle? That's on you. If you're ready to prove you've got what it takes for a rewarding career where communication and relationship-building skills pay off, step up and apply today! Let's see what you've got.....
Responsibilities
- Generate 15 quality leads for sales teams
- Maintain sales targets
- Study for NMLS
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Record customer interactions and follow up on their experience with our company
- Regularly meet with sales lead to receive the newest service and product knowledge
- Find patterns in customer complaints and bring them to the team for improvement
Qualifications
