Server at Hilton Garden Inn Durham Southpoint

Description:

Job Type: Full-time

Description

Food and Beverage Server for Summit Hospitality Group Hotels is responsible for the coordination (order taking), delivery, and service of menu items while providing a friendly, courteous, and timely delivery response to the guest’s complete satisfaction. The Food Server may be requested to assist in the delivery of room service orders to guest rooms.

Requirements

PREREQUISITES:

• Knowledge and practical experience serving food and beverages for hotels/restaurants/country clubs
• Demonstrated ability for reliability, high quality service, ability to function in high-pressure environments
• Demonstrated ability and desire to ensure complete guest satisfaction
• Ability to read, write, and speak the English language in order to communicate with guests and staff
• Flexible work schedule including evenings and weekends
  
  

Requirements:

DUTIES AND RESPONSIBILITIES:

• Ensures complete guest satisfaction by delivering exceptional, attentive service
• Complete knowledge of all menu items. Including preparation and suggestions for pairing with beverages; focuses on up-selling to increase profits
• Ensures order is complete when picking up order before delivering to guest
• Responsible for table set-up within dining room work stations according to company and brand standards
• May be responsible for clearing and bussing tables in the absence of the bus person
• Responsible for set-up and preparation work for the next meal shift
• Responsible as assigned for performing service side work to include replenishing condiments, tray and table set-up and general restocking
• Responsible for supporting/assisting other Associates during peak business activities
• Follows up with guest promptly when fulfilling requests
• May be responsible for incoming Room Service orders, delivery to guest room, follow up clean up, and ensuring order is tabbed to guest account
• May be requested to assist in preparing complimentary fruit baskets and platters
• Must abide by all Federal, State, Local, and Corporate liquor regulations pertaining to Serving Alcohol with Care to minors and intoxicated guests to ensure laws are followed without exception
• Duties are subject to change and additional duties/tasks may be assigned as needed
  
  

QUALIFICATIONS:

• High School diploma or equivalent is preferred
• Self Serv certified
• Proficient with computer input including Microsoft
• Demonstrated ability to work in high pressure/fast environments in an even-tempered manner
• Ability to memorize, recite, and promote a variety of menu items and beverages
• Knowledge of appropriate table settings, service ware, and menu items
  
  

WORK ENVIRONMENT:

• Flexible work schedule including nights and weekends
• Valid driver’s license
• Ability to lift and transport 30lbs on a continuous basis
• Standing , sitting, walking, stretching, reaching and bending for extended periods of time
• Operate beverage, microwave, and toaster equipment
  
  

Push wheeled carts to guest rooms or event environments