What are the responsibilities and job description for the Guest Services Representative @ Courtyard by Marriott Crabtree Valley - Part-Time position at Summit Hospitality Incorporated?
Description:
SUMMIT HOSPITALITY GROUP: GUEST SERVICES REPRESENTATIVE JOB DESCRIPTION
SUMMARY: At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Adheres to all Corporate and Brand Quality Standards.
PREREQUISITES/QUALIFICATIONS:
- Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred.
- Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public.
- High School Diploma or GED equivalent.
- Skilled at hotel computer operations for reservations, reports, and guest services.
- Able to work a variety of shifts and weekends.
- Demonstrated ability to lead by example.
DUTIES AND RESPONSIBILITIES:
- The expectation of this position requires a 25-30 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor.
- Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner.
- Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest.
- Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
- Explain at check-in all necessary information for guests’ to access Internet and in room entertainment.
- Ensure lobby is ready for clients and guests by helping to maintain the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
- Know and be able to provide information about local attractions and restaurants and give directions when asked.
- Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
- Attend training sessions as required by your Supervisor.
- When available, proactively assist teams during breakfast and social events to provide high quality guest service.
- Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out.
- Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment
- Promote the loyalty of the brand and Summit Hospitality Group
- Duties are subject to change and additional responsibilities/tasks may be assigned
WORK ENVIRONMENT:
- Flexible work schedule including nights and weekends
- Ability to arrive on time as scheduled
- Ability to stand, sit, reach, bend, stretch for extended periods of time
- Operate computer and brand equipment for Check-In and Check-Out
- Ability to lift 30 lbs.
- Fast pace and often under pressure to perform
- Team environment requiring patience and high level of communication
