Job Description
Job Description
Description : JOB DESCRIPTION
JOB TITLE : NIGHT AUDITOR
DEPARTMENT : GUEST SERVICES
REPORTS TO : GUEST SERVICES MANAGER / OPERATIONS MANAGER
JOB TYPE : FULL AND PART-TIME POSITIONS AVAILABLE
Summary : The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day’s operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager.
Qualifications :
- Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt.
- Strong leadership skills
- Excellent oral and written communication skills
- Demonstrates planning and organizational ability
- Able to prioritize and quickly change direction as needs arise
- Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable
- Able to diagnose and repair simple computer problems
- Exceptional knowledge in accounting operations to include all aspects of A / R, A / P, etc.
- Skilled in math and able to operate a 10 key by touch
Responsibilities :
Run audit reports / journals from Front Office SystemsPrepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operationsMakes corrections and adjustments and handles all computer problems that might occur throughout shiftInput all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations SummariesBalances all revenue and settlement accounts nightly, maintain files and reset system for the next day operationsEnsures all reports and back-up vouchers are complete and filed promptly and properlyEnsures that all necessary copies of documents / back-up and reports of daily work are sent to the Accounting Manager designated to process A / R, A / P, PayrollReviews and corrects discrepancies in the Front Desk SystemEnsures complete guest satisfactionChecks-in / Checks-out GuestsCompletes Guest registration processMust be familiar with computer systems for Guest reservation information processingMust verify and imprint Guest credit cards for authorizationMust be well versed in cash handling and accurately balance house bankAssigns guests rooms based upon preferences and availabilityDrives the Revenue Management processHandles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolutionAnswers questions regarding hotel facilities and servicesAnswers the telephone and books reservationsAnswers Guest inquiries for local directions / eventsRecommends local area restaurants, points of interest, or needs for transportationMaintains cleanliness of front desk, lobby, and back officeFollows up promptly with Guest check-ins, complaints, and other requestsInteracts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for GuestsUnderstands all Emergency procedures for incidents, accidents, fire, safety, or criminal activityParticipates in Hotel Safety CommitteeEnsures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and PeopleComplete brand required trainingDuties are subject to change and additional duties may be assigned as neededWork Environment :
Must have reliable source of transportationFlexible work schedule including weekends; position is referred to as third or late shiftSitting, standing, reaching, bending for extended periods of timeDuties are subject to change and additional duties may be assigned as neededBenefits : Fulltime Employees
Personal time after 90-daysInsurance benefits after 90-daysVacation time after 1 yearSummit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
Requirements :
