Demo

Service Desk Analyst

Summit Human Capital, LLC
Reston, VA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/2/2025

Job Description

Job Description

Summit Human Capital is seeking a highly motivated Computer Systems (IT Support) Analyst to support a government program in the Oklahoma City, OK area. We are able to sponsor a Secret Clearance for this opportunity. The ideal candidate will meet the following criteria :

Requirements :

  • US Citizenship AND ability to pass a federal background check and obtain a Secret Clearance. Ability to maintain a hybrid schedule in the OKC area.
  • Strong written and verbal communication skills with excellent customer service skills.
  • 3 years of professional technology experience OR degree in Computer Science, Information Technology, or related field.
  • Experience with Windows 10.
  • Strong prioritization and problem solving skills.

Desired :

  • Technical certifications.
  • Experience with ticketing systems such as Service Now or Remedy.
  • Experience with Active Directory.
  • Responsibilities :

  • Provide front-line technical support to end-users through telephone, email, and incoming tickets, and in-person requests.
  • Engage with end-users and clients with professional communication skills.
  • Troubleshoot technical issues related to Windows applications, remote access, etc.
  • Use a ticketing system to track activity and technical support progress.
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Service Desk Analyst?

    Sign up to receive alerts about other jobs on the Service Desk Analyst career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $118,925 - $156,720
    Income Estimation: 
    $130,171 - $173,458
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $130,171 - $173,458
    Income Estimation: 
    $63,877 - $80,867
    Income Estimation: 
    $72,545 - $94,693
    Income Estimation: 
    $83,086 - $106,052
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Summit Human Capital, LLC

    Summit Human Capital, LLC
    Hired Organization Address Charlotte, NC Other
    Summit Human Capital is seeking a highly motivated 100% Remote Lead Data Engineer to support one of our Fortune 500 clie...
    Summit Human Capital, LLC
    Hired Organization Address Roanoke, VA Full Time
    Summit Human Capital (SHC) is in the business of making an impact and positively changing lives. We do so by connecting ...
    Summit Human Capital, LLC
    Hired Organization Address Boulder, CO Full Time
    Summit Human Capital is seeking a highly motivated Sr. Scientific Software Engineer to support a Venture Backed Cancer D...
    Summit Human Capital, LLC
    Hired Organization Address Alexandria, VA Full Time
    Summit Human Capital (SHC) is in the business of making an impact and positively changing lives. We do so by connecting ...

    Not the job you're looking for? Here are some other Service Desk Analyst jobs in the Reston, VA area that may be a better fit.

    Analyst - Service Desk Analyst

    Quadrant, Inc., Bethesda, MD

    Service Desk Analyst, Hybrid

    Aledade, Inc., Bethesda, MD

    AI Assistant is available now!

    Feel free to start your new journey!