Senior Payment Solutions Specialist 1

Join Summit Credit Union as a Senior Payment Solutions Specialist and be part of a team that's revolutionizing financial services! In this role, you'll manage complex delinquent accounts, collaborate with third-party agencies, and provide expert guidance to our members. Drive innovation, uncover delinquency causes, and ensure compliance while advancing your career in a dynamic and supportive environment. Check us out...talk to people you know, visit our web site, check us out on social media, and if it feels like we’re a good fit...apply! 

Expected outcomes for our Senior Payment Solutions Specialist are: 

• Manage Delinquent Accounts: Under the direction of the Payment Solutions Manager, you'll handle complex activities related to delinquent accounts, ensuring low delinquency rates and current member payments.
• Collaborate: Work closely with third-party agencies and vendors, including auction houses and attorneys, to recover funds effectively and resourcefully.
• Analyze and Resolve: Uncover the causes of delinquency and achieve appropriate legal remedies for motor vehicles, money actions, mortgage loans, business loans, bankruptcy, and business account issues.
• Educate and Support: Financially educate members and refer them to optional programs and services as needed. Provide expert guidance and support to the payment solutions team through advanced leadership and collection skills.
• Ensure Compliance: Complete delinquency and compliance processes accurately and in a timely manner. Handle escalated member issues promptly and accurately.
• Report: Complete reporting and additional duties accurately and in a timely manner.

Capability Requirements   

• Associate’s degree or applicable experience.  
• Three years in a high-volume collections and/or loan servicing environment.  
• High-level knowledge of subject matter and best practices. 
• Have or be able to attain a Nationwide Mortgage Licensing System (NMLS)number.  
• Professional, well-developed interpersonal skills necessary for projecting a positive image as a representative for the Credit Union.  
• Requires knowledge of the legal processes involved in the collection of delinquent accounts, collection laws and practices relating to Consumer Loans.  
• Excellent verbal, written and negotiation skills.  
• Excellent organizational skills.  
• Mathematical skills required.  
• Requires sound judgment to solve day-to-day problems within established guidelines.  
• Work requires knowledge of Microsoft Word and Outlook, and more advanced knowledge of Excel and data bases and data base querying.  
• Ability to work independently with minimal supervision.  
• Have a commitment to team collaboration and mentality.   

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job.   

Why Summit Credit Union?

• Professional Development: Take advantage of on-demand resources in our Learning Lab, the Emerging Leaders Program, and paid volunteer time
• Work-Life Balance: Benefit from flexible working arrangements, walking treadmill workstations, meditation rooms, and onsite and virtual fitness classes
• Community Impact: Be part of a team that values creativity, innovation, and making a real difference in the lives of our members and the community.

 Required Statement Sections   

• Physical Demands of Position:  While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers.  The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.     
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.   
• Equipment Used:  Variety of office equipment (telephone, printer, pc, mobile devices, etc).   
• EEO Statement:  At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law.  We embrace diversity and believe that inclusion is critical to our success as a credit union.  Different makes us better.  Employment decisions are made based on qualifications, merit, and business need.    

At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law.  We embrace diversity and believe that inclusion is critical to our success as a credit union.  Different makes us better.  Employment decisions are made based on qualifications, merit and business need.