Systems Administrator 1

Summary

The System Administrator ensures the stability, security, and performance of Summit Credit Union’s IT infrastructure, including servers, networks, and enterprise applications. This role is responsible for configuring, maintaining, and troubleshooting IT systems while collaborating with various business units to meet organizational needs. The System Administrator also plays a key role in implementing automation, monitoring solutions, and cybersecurity best practices to support a highly available and scalable technology environment.

Expected Outcomes

• IT systems are configured, maintained, and monitored to ensure maximum uptime and performance, minimizing service disruptions.
• Security patches, updates, and system backups are applied consistently, reducing security risks and ensuring regulatory compliance.
• Proactive monitoring and troubleshooting reduce system incidents, enabling a seamless technology experience for employees and members.
• Infrastructure scalability and automation improvements increase operational efficiency, allowing for streamlined IT service delivery.
• Business units receive responsive and professional technical support, ensuring IT solutions align with business needs and objectives.
• IT documentation and procedural guides are maintained and updated, improving operational knowledge and reducing troubleshooting time.
• Incident response and disaster recovery plans are executed effectively, maintaining business continuity in the event of system failures or security breaches.

Capability Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Two or more years of experience in system administration, infrastructure support, or a related IT field; or a combination of applicable work experience and education.
• Strong understanding of Microsoft Windows, Linux, Active Directory, and Financial Application management.
• Experience managing hardware technologies, including ATMs, Cash Automation, and Video Teller equipment.
• Proficiency in using cloud computing platforms such as Azure or AWS.
• Knowledge of network protocols, firewalls, VPNs, and security best practices.
• Experience using and managing monitoring tools such as Splunk, SolarWinds, or similar.
• Familiarity with scripting and automation using PowerShell, Bash, or Python.
• Strong troubleshooting skills for diagnosing and resolving hardware, software, and network issues.
• Understanding of ITIL methodologies and best practices in IT service management.
• Excellent verbal and written communication skills for collaboration with technical and non-technical stakeholders.
• Strong problem-solving and critical-thinking abilities to resolve complex IT challenges.
• Ability to prioritize tasks and manage multiple projects effectively.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.

Why Summit?

• Professional Growth: Opportunities for career development and advancement to help you reach your full potential.
• Work-Life Balance: Enjoy flexible work schedules and generous paid time off to maintain a healthy work-life balance.
• Retirement Benefits: Benefit from our 401(k) plan with employer match to secure your future.
• Employee Wellness: Participate in programs and resources designed to support your overall well-being.
• Community Involvement: Engage in initiatives that give back to the community and make a positive impact.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job.

Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers.  The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds. 

Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.

Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc).

EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law.  We embrace diversity and believe that inclusion is critical to our success as a credit union.  Different makes us better.  Employment decisions are made based on qualifications, merit, and business need.