Engineer, Technical Services

Overview

Location: Davenport, IA or Hannibal, MO

Pay is dependent upon experience and will be discussed during the consideration process

The Technical Service Engineer provides technical assistance to customers and maintains communication between both the plant production quality teams and sales teams within the Cement Segment. The role provides assistance to customers with cement, cementitious, concrete, and mortar issues. Establishes and maintains contact with production and industry associations, the architectural/engineering community, and the relevant specifying committees. Note: Position involves travel as needed to meet with customers, attend business unit and district meetings, and attend industry events. This position supports a good standing in the community, sustainable operations, and adheres to and upholds all company policies, safety standards and federal / state regulations.

Roles & Responsibilities

• Provide proactive consultation to cement commercial group customers in the areas of product performance, best practices, technical information research, troubleshooting, and technical training.
• Act as liaison between sales and production on plant quality teams.
• Ability to understand the technical aspects of a customer’s products, systems, and applications.
• Coordinate and facilitate competitive analyses for establishment and review of internal quality objectives.
• Provide internal technical training and education to the cement commercial sales force, the cement and/or masonry customer base and industry personnel.
• Active involvement in technical organizations such as the American Concrete Institute (ACI) and ASTM, as well as various ready-mix concrete and precast/prestress organizations with emphasis at the local or regional level.
• Proactively participate in promotion efforts relating to cement based and related products in coordination with Sales team.
• Provide technical assistance to any cement account that requires support for issues relating to concrete with cement.
• Assist with resolution of customer product issues and maintains internal company records.
• Acts as a technical liaison as required with Regional Technical Directors, Concrete Labs, Sales, and Manufacturing facilities
• Keeps up to date on product performance of internal products verses competitive products
• Assist with plant and terminal internal audits and improvements
• Participates in resolution of long-term product development and product issues.
• Interacts with architects, engineers and specifying agencies to promote and specify company products
• Develops relationships with DOTs and other specifiers
• Provides regular correspondence on product performance and customers results
• Identification and incorporation of service and product improvement opportunities
• Oversees timely concrete testing program and sample management policy
• Rapid identification of product changes to Sales and Marketing
• Solid understanding of customer needs and operations leveraging Performance Innovations, and delivering customer solutions
• Continuous improvement of market and industry knowledge
  
  

Ability, Skills & Knowledge

• 5-10 years of experience in the construction industry, ideally cement or concrete materials.
• Minimum of 3 years of experience as a Quality Assurance/Quality Control Manager, Technical Services Engineer or Certified Concrete Technologist in the building materials industries is preferred.
• Technical knowledge of concrete and other building materials with a clear understanding of industry standards and codes.
• Proven incident and problem solving (troubleshooting) skills with an emphasis on timely resolution.
• Excellent project management & problem-solving abilities and attention to detail are required.
• Excellent analytical skills, with the ability to use data to develop insights and actions, are required.
• Ability to follow established process and procedures and ability to multi-task and prioritize multiple projects at a time
• Interpersonal skills including building relationships, developing trust, and resolving conflict.
• Ability to communicate effectively both verbally and in writing is required.
• Presentation skills with the ability to communicate with leadership teams are preferred.
• Ability to travel with minimal notice; travel requirement approximately 40%.
  
  

Education

Bachelors in Engineering General

Benefits

• Recession Resistant Industry
• Consistent work, with a work/life balance
• Paid Holidays
• Paid Time Off
• 401(k) Plan w/ employer match contribution
• Medical / Dental / Vision plan offered
• Life Insurance - Company Paid
• Short-term / Long-term Disability Insurance - Company Paid
  
  

Get Hired

What To Expect During Our Hiring Process

• Background Check
• Motor Vehicle Record Check
• 5-Panel Drug Screen
• Fit for Duty Baseline Physical (if applicable)
• A great team to support you throughout your career with Summit Materials companies!
  
  

Build a Lasting Career with us. Begin Here. Go Anywhere. Apply now!

Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We're passionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.

At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities - including our diverse internal community of teammates that make us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are...you belong.