What are the responsibilities and job description for the Employee Relations Manager - Summit Medical Group position at Summit Medical Group, P.L.L.C.?
Summit Medical Group is recruiting for an Employee Relations Manager. This position is responsible for fostering a positive work environment by managing and resolving employee relations issues. This role involves conducting thorough investigations into employee complaints, including those related to ADA (Americans with Disabilities Act) and ADAAA (Americans with Disabilities Act Amendments Act) compliance. The Employee Relations Manager provides guidance on disciplinary actions and ensures that all processes adhere to legal and organizational standards. Key responsibilities include overseeing workers' compensation claims, managing unemployment claims, and ensuring compliance with relevant laws and regulations.
Examples of Duties (List does not include all duties assigned)
- Case Management and Investigations: Oversee and track employee relations cases from start to finish, with an average case load of 15-20 cases per month. Conduct investigations in response to employee complaints, including those related to ADA compliance, and provide appropriate resolutions. Ensure timely and effective handling, maintaining detailed records and documentation. Collaborate with relevant stakeholders to address issues promptly and prevent escalation.
- Develop and Implement Policies: Create and update employee relations policies that align with the company’s goals and legal requirements. Regularly review and refine these policies. Ensure clear communication and understanding among employees and management.
- Conflict Resolution: Communicate effectively with employees and management to identify problems and resolve conflicts.
- Guidance and Advice: Provide guidance to management on disciplinary actions, terminations, and employment laws and regulations, including ADA requirements. Advise on employee engagement tactics to foster a positive and productive work environment.
- Data Analysis: Assist with analyzing employee engagement and turnover data to identify trends and develop strategies for improvement.
- Compliance: Ensure compliance with local, state, and federal employment laws and regulations, including the ADA.
- ADA Accommodations: Process all ADA accommodation requests, documenting received medical information and the interactive process to determine reasonableness in coordination with the manager, Director of Comp & Benefits, and FMLA vendor, if applicable. Assist with providing reasonable accommodations for employees with disabilities and ensure compliance with ADA guidelines.
- Interactive Process: Assist with the interactive process with employees requesting ADA accommodations to determine appropriate solutions.
- Workers' Compensation: Manage and oversee workers' compensation claims and ensure proper handling and resolution in compliance with relevant laws and regulations.
- Unemployment Claims: Manage and oversee unemployment claims, ensuring accurate and timely processing in compliance with relevant laws and regulations.
- Other Duties as Assigned: Perform other related duties as assigned to support the overall objectives of the department.
Education
A bachelor's degree in human resources, business administration, or a related field is typically required.
Experience
5 years of experience in human resources or employee relations. Strong communication, negotiation, and problem-solving skills. A solid understanding of labor laws is also essential.
Certification/License
PHR or SHRM-CP preferred
