Front Desk Trainer/Floating Office Coordinator

The Front Desk Trainer’s role is to work alongside the Office Coordinators (OCs), ensuring all policy and procedures are being followed and updated accordingly and creating new policies when appropriate. It is the main responsibility of the Front Desk Trainer/Floating OC to provide initial and ongoing training to all front desk employees, provide coverage for all OCs in the Chattanooga and Knoxville regions, assist with insurance verification, and assist with patient account audits when needed. This role reports directly to the Director of Administration.

Job duties are not limited to, but do include:

• Training of new Office Coordinators (OCs)
• Provide ongoing training for all OCs
• Update training material as needed
• Create and update policy and procedures as needed
• Review of clinic spreadsheets, including but not limited to:
• Plan of Care tracking
• Auth tracking
• Dropped patients
• Over the counter collections
• Call & Walk In tracking
• Coverage of front desk
• Opening and closing tasks
• Phone management
• Creation and management of electronic patient charts
• Accurate data entry
• Greeting/escorting/scheduling patients
• Completing intake/registration/processing of new patients
• Insurance authorization tracking
• Collecting copays, deductible, and co-insurance payments
• Managing accurate bank deposits
• Regular clinic visits (Chattanooga/Cleveland/Knoxville)
• Insurance Verification
• Patient Account Audits

Qualifications:

• 2 years of customer service/insurance experience required

Job Type:

• Full-time

Pay:

• Hourly

Benefits:

• 401(k) with matching
• Employee discount
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Short-term disability
• Mileage reimbursement

Schedule:

• Day shift
• Monday to Friday – may be asked to work occasional Saturdays

Education:

• High School Diploma or higher

Work Location:

• Multiple work sites (Chattanooga, Cleveland, and Knoxville regions)

Work Remotely:

• No