What are the responsibilities and job description for the Customer Service Supervisor (Materials) position at Summit Polymers, Inc.?
JOB DESCRIPTION
JOB TITLE: Customer Service Supervisor (Materials) FLSA STATUS: Exempt
REPORTS TO: Manager, Materials
SUMMARY
This is an administrative and supervisory position responsible for customer contact work involving coordination, shipping, recording, and updating of customer orders and cancellations. Supervises Customer Service Coordinator(s).
RESPONSIBILITIES AND DUTIES
Under general supervision is responsible for the following major tasks:
Records, adjusts, and updates shipping schedules, cum-cards, samples, new orders, shipping volume, and order changes.
Advise appropriate personnel of order changes.
Maintain contact with customers to assure timely processing of orders, shipments, and changes.
Reports customer problems and concerns to appropriate personnel.
Reviews and confirms that schedules and shipping dates will meet customer requirements.
References all release and blanket orders and ships according to those orders.
Refers priority work and complaints to appropriate departments for resolution.
Coordinates with sales, inventory control, customer service, and purchasing on upcoming scheduling needs.
Responsible for assuring compliance with customer bulletins.
Sends ASN’s as required by customers.
Special projects and assignments as directed.
EDUCATION AND EXPERIENCE
Business or related degree or 2 years experience in Materials or a customer contact position.
SKILLS AND ABILITIES:
Possesses the ability to gather and analyze information and make decisions from a limited number of choices.
A minimum score of 50 on the Wonderlic Select Assessment (Traditional score of 20 on the cognitive portion).
TRAVEL REQUIREMENTS
This position typically does not require any travel.
DISCLAIMER
The information contained in this job description is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Agreement to complete all post-hire required training.
