What are the responsibilities and job description for the Resident Services Specialist position at Summit Properties?
Summit Properties is seeking a skilled Resident Services Specialist to join our team.
About the Role
The Resident Services Specialist will be responsible for providing exceptional customer service to residents, responding to inquiries, and resolving issues in a timely manner. This is an exciting opportunity for a motivated individual who is passionate about delivering high-quality results and building strong relationships with community members.
Key Responsibilities
- Customer Service: Respond to resident inquiries, resolve issues, and provide exceptional customer service.
- Administrative Support: Maintain accurate resident files, process rent payments, and manage service requests.
- Communications: Create monthly newsletters, update digital communications, and plan and execute resident events.
Requirements
- Experience: 2-3 years in property management, preferably with leasing and affordable housing experience.
- Skills: Excellent communication and organizational skills, proficiency in Microsoft Office Suite, and experience with MRI or other real estate software (preferred).
