What are the responsibilities and job description for the Manager Services Contracts position at Summit Tech Partners?
The Senior Manager, IT Service Delivery, is a proactive hands-on leader responsible for ensuring the effective delivery of IT services, workplace productivity technologies, and end user support across RB Global. This role is central to driving IT Service Management (ITSM) excellence, overseeing 24x7x365 monitoring, L2 end-user support, endpoints, end-user hardware configuration standards and refresh cycles, and mobile device management. With a focus on aligning service delivery with organizational goals, the Senior Manager will lead a team dedicated to optimizing IT processes, enhancing ServiceNow capabilities, and fostering collaboration with key stakeholders. By integrating emerging technologies and promoting automation, this position plays an important role in elevating user experience, managing service risks, and ensuring IT capabilities consistently meet business priorities.
