What are the responsibilities and job description for the Defense Travel System DTS Help Desk Technician position at Summit Technical Solutions?
Are you a problem solver ?
Do you strive to make a positive difference ?
Do you enjoy being a contributor to a world class team ?
Summit Technical Solutions (STS) is seeking a Defense Travel System Help Desk Technician - Mid. This position serves as Subject Matter Expert with off-site / on-call functionality and comprehensive Defense Travel System (DTS) and associated Travel Charge Card support.
You will primarily serve as Subject Matter Expert to support USASMDC personnel with off-site / on-call functional and holistic Defense Travel System (DTS) and associated Travel Charge Card support assistance; and assist the G8 Audit Readiness / Systems / Policy Division with Content Management (CM) and Business Process Analysis support service for maintaining audit readiness.
Essential Job Functions
- Provide on-site Content Management and Business Process Analysist support to the G8 Audit Readiness / Systems / Policy Division.
- Assist USASMDC personnel with travel request submission, itinerary selection, approval, funding, and reimbursements. Maintain auditable documents for DTS, Government Travel Charge Card, Support Agreements, and Taskers in SharePoint and other databases.
- Use SharePoint and the USASMDC Knowledge Management Support Tools (KMST) web page applications / portals to process taskers, in / out-process command personnel using the Defense Travel System and Government Travel Charge Card, and processes staff documents to include Support Agreements, Memorandum of Understanding (MOU), and Memorandum of Agreements (MOA), and Fund certification appointment documents.
- Use Government Travel Charge Card automated systems to assist travelers with activating / de-activating cards and raising / lowering dollar limits as directed by Command Agency Program Coordinator. Provide DTS expertise to group discussions as needed.
- Maintain and update a daily performance log to track calls answered, work requested, services delivered, status, closeout, and audits. Submit process improvement recommendations.
- Requires excellent communication and customer service skills.
Required Skills
Required Experience
Education
Required : High School Diploma
Other Requirements
What makes STS great?
STS is a services-based organization that relies on the exceptional results our workforce delivers to customers every day. We realize that our customers’ high regard for our consistently high performance is only possible because of the talents, exceptional work ethic, and commitment of our people. We promote and live by a strong and inclusive company culture that places the focus on customer and employee satisfaction, communication, and respect.
What to expect from STS :
STS is actively committed to employment of Veterans, whom we regard as one of our Nation’s greatest resources. Today, you will find Veterans at every level of our organization, continuing their service to our country by supporting our government contracts and customers. STS is proud of their dedication, work ethic, loyalty, and commitment to duty, and we will continue to promote career opportunities for Veterans who are sincerely deserving of our appreciation.
We are an affirmative action / equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.
