What are the responsibilities and job description for the Services Order Fulfillment Coordinator position at Summit Technology Services, Inc.?

Summit Technology Services has a long term contract for a Services Order Fulfillment Coordinator in Skaneateles, NY

Hybrid work is an option

Role Summary/Purpose

The Services Order Fulfillment Coordinator is the first point of contact for all customer inquiries related to the Repair, Calibration, and Service of products. In this role, you will be responsible for coordinating and supporting requests involving service from the point of initial customer inquiry through remittance.

Essential Responsibilities

Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
Coordinate the assessment, evaluation, and troubleshooting of Panametrics products throughout the repair and calibration process
Provide customers with technical support via telephone and email as needed, while building and maintaining strong customer relationships
Ensure that timely follow-up is given to orders that require additional customer information and /or purchase orders
Pro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations
Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders
Develop and foster relationships with supply chain, engineering, account managers and channel partners
Utilize Salesforce.com to communicate with customers and create accounts/contacts
Ensure adherence to all compliance issues related to Know Your Customer policies, International Trade Controls, Health & Safety, and all other matters of legality and ethics
Maintain a customer focus while working in a fast-paced data-driven environment - Embrace full wing to wing ownership of all commercial operations transactions

Required Qualifications

Associates Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum 3 years of experience in Industrial Services)

Preferred Qualifications

Bachelor’s degree from an accredited College or University, preferably in Business, Finance/Economics, or Engineering
5 years experience in a Customer Care or Service Support role, preferably in an Industrial setting
Understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C’s.
Prior experience utilizing SAP for quotation/order creation, invoicing, or material management
Experience using Salesforce.com or Deal Machine for case management activities
Ability to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailable
Fluency in Spanish or Portuguese languages a plus
Skill & expertise in customer interaction and pro-active issue resolution
Strong quantitative and analytical skills, specifically with SAP and Microsoft Excel based reports
Knowledge of Panametrics products and services, or previous experience working with Oil & Gas, Heavy Industry, or Ultrasonic Testing Methods/Theory

Please send your resume and availability to mary@summit-tsi.com

Visit us: www.summit-tsi.com

Mary Piscitelli