What are the responsibilities and job description for the BDC APPOINTMENT SETTER position at Summit Toyota?
Do you have a passion for helping people and learning the newest automotive technologies? This is a great opportunity to break into an exciting and lucrative career in the automotive industry! We are seeking committed and hard-working candidates to join our exceptional business development team. As an Internet Coordinator, you will be the first point of contact for people who inquire online about purchasing a vehicle. You will provide assistance to questions they may have and set up appointments with potential buyers to start their road to their next vehicle purchase.
At the Summit Toyota, we believe that the foundation of success starts with the quality of its people. Therefore, we believe that people are our greatest asset and we are looking for candidates who thrive in a fast-paced environment. We are interested in candidates that work hard, put in the effort and treat customers just as how they would want to be treated if they were the person inquiring about a vehicle. We believe in people that always give their best effort, and in turn, that effort is recognized.
Responsibilities
- Receiving inbound sales phone calls and leads
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to the appointment date to confirm appointment
- Mailing marketing letters to provided leads
- Following up post-visit to ensure customer satisfaction
- Absolutely no cold calling
Requirements
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background preferred
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- 401(K)
About Our Dealership
At Summit Toyota we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Summit Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
