What are the responsibilities and job description for the Service Advisor position at Summit Truck Group?
Service Advisor
Take your career to the Summit…
At Summit Truck Group, one of the country’s leading heavy duty truck dealer groups, our success depends on serving our customers with the best team members in the industry. If your career goals include making a valuable contribution as a Service Advisor in an exciting and growing company and working with top professionals in the industry then consider joining our team.
Summit Truck Group in Springfield, MO is seeking an enthusiastic, hard-working, customer-oriented individual who can work in a team environment as a Service Advisor.
The Service Advisor will interview customers and write down symptoms with their truck, enter data into the business system correct, coordinate incoming repairs with the service supervisor, invoice customer tickets, keep customers informed about current status repairs.
Responsibilities:
- Interview customers about issues with their vehicle, get information from the vehicle and enter into the business system.
- Communicate with the service supervisor about incoming jobs.
- Coordinate job status and quotes with customers.
- Invoice customer pay tickets and prepare warranty repairs.
- Open the building and parking lot in the morning and close both in the evenings.
- Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
- As other duties assigned by manager.
Qualifications:
- Superior customer service skills.
- Highly detailed oriented.
- Ability to function in a fast paced customer focused environment.
- Strong written/verbal communications skills.
- Knowledge of truck specifications.
- Warranty Clerk experience highly preferred.
- 1-3 years of experience in the trucking/transportation industry.
- Commercial valid driver’s license and clear driving record.
Your rewards will be an exciting environment with advancement opportunities at one of the nation’s leading and growing heavy duty truck dealer groups. Summit Truck Group offers great career opportunities, along with a competitive salary, benefits, training and a culture where we strive to help our employees to be successful.
About our Company:
Summit Holdings is a privately held company that does business as Summit Truck Group, Summit Bus, and Summit Lease & Rental. The company operates 31 commercial truck and bus dealerships in Arkansas, Kansas, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee and Texas. Summit Truck Group represents and services International®, Kenworth, Volvo, Mack, Ford and Isuzu commercial trucks, and Crane Carrier specialty vehicles. Summit Truck Group delivers exceptional customer service through its more than 1,200 employees, 440 technicians, and 458 service bays.
Summit Truck Group is an Equal Opportunity Employer and a drug-free workplace
