What are the responsibilities and job description for the Field Services Business Partner position at Summit Utilities Inc?
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.
Summit is a growing natural gas utility company providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity, and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting remote opportunity for a Field Service Business Partner who can work from any of the following states: AR, OK, MO, ME, TX, SC, TN, KS, FL, NJ, NY or LA.
POSITION SUMMARY:
The Field Services Business Partner role provides support to the Operations Team while assisting other departments with key interests. This role focuses on effective communication, project organization, and administrative support to ensure continues improvement to the department.
PRIMARY DUTIES AND RESPONSIBILITIES
• Create and deliver, through various platforms, internal communication throughout the Operations Organization.
• Research and scope impact of recommended system changes across all departments.
• Planning, organizing, and managing Field Services team meetings, resolving overlapping commitments, and protecting time for priorities.
• Coordinating logistics for meetings, including travel and hotel accommodations and other arrangements including meals, reservations, and communications.
• Creating PowerPoint presentations and accompanying material.
• Jira Ticket submittals and verifications. Creation of new Jira Tickets, Management (schedule and identify appropriate stakeholders) of UAT, Closure of Jira Tickets, and communication to stakeholders.
• Develop and send weekly FSM Notifications.
• Manage and communication of new FSM training documents.
• Management of ongoing FAQ updates.
• Monitoring and communicating FSM system upgrades.
EDUCATION AND WORK EXPERIENCE
• Bachelor’s degree preferred or equivalent experience.
• Minimum of 3 years of hands-on experience working with SAP modules.
• Expertise in configuring, implementing, and optimizing SAP systems to meet business requirements.
• Experience in SAP troubleshooting, issue resolution, and providing technical support to end users.
• Strong collaboration skills, working with cross-functional teams including business stakeholders, developers, and IT teams.
• 5 years of hands-on experience in the gas utility specializing in customer service or field operations.
• 3 or more years' experience in communication or administrative role in a corporate environment.
• High level of proficiency with Microsoft Office tools including Word, Excel, Power Point and Outlook required
KNOWLEDGE, SKILLS, ABILITIES
• High attention to detail, strong organizational skills and meticulous analytical capability
• Business partner mentality with ability to influence others without direct position power while earning credibility and trust.
• Strong ability to take initiative and manage multiple projects successfully while maintaining an even-keel approach and commitment to deadlines.
• Highly proficient in Microsoft Excel.
• Must be a self-starter who can recognize where processes can be improved and takes the initiative to improve them.
• Exceptional attention to detail and sense of urgency in resolving issues.
• Strong written and verbal communication skills.
• Ability to take initiative and problem solve independently.
Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.
Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.
