Technical Training Specialist

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020 and 2021; and Best Places to Work in Arkansas 2020. 

Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity open for a Technical Training Specialist based in Maumelle or Fort Smith, AR.

POSITION SUMMARY:

Technical training position responsible for the development, execution and improvement of Summit Utilities, Inc. Technical Training and Operator Qualification Programs.  This includes the development of content and training materials and delivery of technical training to employees.  Evaluating technical competencies of individuals and teams to ensure compliance and proper skills development across the workforce will be critical to the success of a person in this role.  This position will support ongoing talent management efforts.  This position will report to the Sr. Manager of Technical Training.  

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for delivering company-wide Technical Training and Operator Qualification (OQ) programs.
  1. Trains and qualifies operations employees in compliance with PHMSA, state and local requirements on topics such as: basic gas operations training for new employees, emergency response, pinpointing leaks, pipe locating, meter installation, inside/outside leak investigation, carbon monoxide investigation, national fuel gas code, odorization, etc.
  2. Develops training content, materials, and program(s) using various methods for effective delivery.  
  3. Delivers hands-on field training in a simulated environment.
  4. Establishes and executes on a schedule for the ongoing evaluation of employee OQ in order to continually demonstrate compliance with the standards established by the Pipeline and Hazardous Materials Safety Administration (PHMSA).
  5. Maintains and monitors the company Progression Program and provides talent management support as needed.
  6. Works with field personnel and supervisors to analyze job tasks and current field performance to determine training needs and program content.
• Participates in the testing and evaluation of new tools, materials, and equipment, the ongoing revision and maintenance of standards and procedures, conducting of quality assurance audits.
• Champion and change advocate for a culture of safety, satisfaction, and excellence.

EDUCATION AND WORK EXPERIENCE

• High school education or GED.  
• 5 years of experience working in natural gas distribution or transmission.
• Previous experience as a trainer developing content preferred.
• Associates degree preferred.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to influence outcomes as an individual contributor.
• Knowledge and understanding of learning management systems.
• Demonstrated knowledge of 49 CFR 192, NFPA 54 (National Fuel Gas Code) and Company Manuals, Policies, Programs and Standards.
• Demonstrated knowledge of gas operations and maintenance work including, but not limited to, turn-ons and turn-offs, emergency operating procedures, etc.
• Demonstrated ability to create and facilitate training using various methods of delivery.
• Capable of making decisions which promote the EHS&T and OQ program for all employees.
• Utmost integrity and ability to handle a high level of confidential information appropriately.
• Exhibits adaptability by maintaining effectiveness in varying environments and with many different tasks, responsibilities and people.
• Intermediate level of proficiency with Microsoft Office tools including Word, Excel, Power Point and Outlook (a pre-employment test will be required).
• Exhibits a high level of attention to detail.
• Willingness to assist with a positive attitude.
• Ability to manage several tasks simultaneously.
• Detail oriented.
• Excellent communicator.
• Excellent presenter.
• Must exhibit a professional personal appearance when interacting with customers, employees, contractors and vendors.
• Demonstrates a willingness to take on new tasks.
• Demonstrates a high level of dependability and reliability exhibited by being punctual and fulfilling all commitments.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. 

Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.