Waitstaff

Description

At Summit Vista, we have a strong commitment to our employees. Our dedication to our staff shows in many ways, including our benefits and competitive pay. We offer a great benefit package consisting of health insurance, dental insurance, vision insurance, company paid life insurance, short term and long-term disability, 401k, accrued vacation, paid holidays, bereavement leave, tuition reimbursement, employee assistance program, flexible spending accounts, and much more….

The Dining Room Wait Staff is responsible for serving residents and guest meals in a friendly, service-oriented manner.  Assures that service is delivered using proper procedures.  The Dining Room Wait Staff is also responsible for ensuring the appearance and the proper portions of food on each plate. The Wait Staff is responsible for working as the runner and clearing of resident plates and trash items throughout the meal, monitoring for help needed in other areas, and the proper sanitation procedures followed in clean up. 

ESSENTIAL JOB FUNCTIONS: include the following. Other duties may be assigned.

1. Ensures the residents and guests have an enjoyable meal with high quality service. 
2. Ensures the residents have an enjoyable meal with appealing plated food.
3. Maintains dining and kitchen sanitation requirements.
4. Communicates appropriately with supervisors and dining room staff and listen effectively.
5. All other duties as assigned.
6. Greet and escort customers to their tables
7. Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
8. Prepare tables by setting up linens, silverware and glasses
9. Inform customers about the day’s specials
10. Offer menu recommendations upon request
11. Up-sell additional products when appropriate
12. Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
13. Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
14. Communicate order details to the kitchen Staff
15. Serve food and drink orders
16. Check dishes and kitchenware for cleanliness and presentation and report any problems
17. Arrange table settings and maintain a tidy dining area
18. Deliver checks and collect bill payments
19. Carry dirty plates, glasses and silverware to kitchen for cleaning
20. Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
21. Follow all relevant health department regulations
22. Provide excellent customer service to guests
23. Attendance is an essential function of this position. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to serve meals, understand guests’ special requests, and follow through with the service process in a friendly manner.

EDUCATION and/or EXPERIENCE:

• High School Diploma or GED required, unless an active student.
• Experience in a kitchen/service environment preferred.

SUPERVISORY RESPONSIBILITIES:

Assist in the training of Waitstaff.

LANGUAGE SKILLS:

English: highly proficient in both spoken and written English 

LICENSES, CERTIFICATES, REGISTRATIONS:

ServSafe Certification required within 30 days of commencing employment

PHYSICAL DEMANDS/WORK CONDITIONS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee may be required to lift or move 50 pounds with assistance; always use safety devices (carts, etc) when lifting or moving heavy objects.  Specific vision abilities required by this job include