What are the responsibilities and job description for the Member Services Representative (FULL TIME) position at Summit?
Job Type
Full-time
Description
Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you'll discover more than a job-you'll enjoy the opportunity to make a lasting difference in the lives of those around you.
The Summit Area YMCA (SAY) is seeking a magnetic, meticulous, mindful Member Service superhero to take our customer service efforts to the next level. The Member Services Representative is expected to deliver exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more.
You Might Be the Right Candidate if you :
- Are a people person and can connect with those of diverse backgrounds
- Have the gift of gab, previous customer service, hospitality, or sales experience
- Are tech savvy, a fast learner and can think quickly
- Have a big, friendly smile
- Have the ability to work at both Berkeley Heights YMCA and Summit YMCA branches
Salary & Benefits :
The salary for this full time position starts at $19.00, but will be based on experience. Member Service staff are scheduled to work at both the Summit and Berkeley Heights YMCA branches. This Full time position will be scheduled to work 4 weekdays from afternoon till building closing and 1 weekend shift, for a total of 40 hours each week. The Summit Area YMCA offers generous employee benefits including subsidized medical, dental, vision, life and long-term disability insurance, paid vacation, sick and holiday time, a free YMCA family membership, discounts on Y programs and services including childcare, continued professional development training, and 12% salary contribution to your retirement plan (upon eligibility).
At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you're from, we believe that we're stronger when we come together.
Essential Functions :
Requirements
Qualifications :
About the Summit Area YMCA :
We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area's leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.
Salary Description
19.00 / hr
Salary : $19
