Outpatient Medical Support Supervisor

Overview

An Outpatient Medical Support Supervisor is needed to help us in our endeavor to build the healthiest community in the nation … one person at a time.

The Mission:

At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community.

We need your help to make this vision a reality.

We are building a team who believes in providing crucial services at crucial times, helping the people in our community at their most vulnerable — particularly those who are often overlooked and underserved.

We Embrace Our Diversity

Come As You Are:

A core value here at SummitStone.

We want you to be your authentic self while at work, so we welcome and actively seek team members of different backgrounds, identities and experiences. SummitStone is committed to fostering a diverse and inclusive environment, honoring each individual's whole-self by embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language and the inherent intersections of many different identities. We invite everyone to share our journey and are proudly an equal opportunity employer.

Experiences and Backgrounds We Look For

Responsible for clinically and administratively supervising medical support staff in outpatient Behavioral Health settings. The Medical Assistant Supervisor will oversee a team of medical assistants, ensuring high-quality patient care and efficient clinic operations. This role will work as part of an integrated care team and will collaborate across disciplines. Candidate will have strong leadership skills, a background in medical assisting, and experience working in a medical or behavioral health environment.

The supervisor will collaborate with healthcare providers, assist with administrative tasks, and ensure the delivery of effective and empathetic behavioral health services.

If this sounds like your calling, then we want to help you succeed, grow, and thrive at SummitStone.

• Location: Larimer County, CO
• Status: Full-time, 40/hrs. week

What You’ll Do:

• Act as a resource to ensure the delivery of high-quality patient care by planning, developing, and implementing medical support services.
• Act as a role model and resource for staff demonstrate the ability to actively and expeditiously solve problems by servicing as a resource to staff and intervening in unsafe situations.
• Manage and oversee the daily operations of medical support staff, ensuring appropriate staffing levels, scheduling, and workload distribution. Maintain medical support staff by recruiting, selecting, orienting, and training staff.
• Establish staff performance goals, by monitoring and evaluating performance,
• Providing regular feedback, and coaching. Provide mentorship, monitoring, counseling, and regular feedback for employees.
• Consistently and independently follow established safety procedures. Maintain a safe and clean working environment, by ensuring compliance with county, state and federal laws, rules and regulations, and organizational policy and procedures.
• Conduct, support, and participate in staff meetings and inter-agency meetings as required. Participate in quality improvement initiatives and performance improvement projects.
• Perform all medical support duties including and not limited to actively staffing and working at any site, maintain inventory and supplies for the clinic, administering medications, taking vital signs, performing medical procedures, accepting telephone/walk in triage for clients, obtaining prior authorizations, refilling medication requests, conducting lab work, inventory processing, completing paperwork, and providing treatment follow-ups.
• Collaborate with other interdisciplinary staff in developing and evaluating treatment programs. Act as a liaison between client and staff, facilitating timely treatment and support clinical and administrative functions.
• Perform other duties as assigned.

Education:

• High school diploma or GED required
• Completion of an accredited Medical Assistant program and certification (CMA, RMA) required and/or a degree in Nursing as a Licensed Practical Nurse.

Experience:

• Minimum of 3 years of experience as a Medical Assistant and/or Licensed Practical Nurse, with at least 1 year in a supervisory or leadership role preferred.
• Experience in leading a team and/or conducting training.
• Experience in a community mental health setting preferred

Skills and Abilities:

• Strong leadership and organizational skills with the ability to manage multiple tasks and responsibilities.
• Excellent communication and interpersonal skills, with the ability to work effectively with staff, patients, and healthcare providers.
• Medical and behavioral health terminology and treatment protocols.
• Ability to manage stressful situations with professionalism and sensitivity
• Knowledge of EPIC or a similar electronic health record (EHR)

Certifications:

• Medical Assistant Certification or Licensed Practical Nurse.
• Current Basic Life Support (BLS) certification required, or ability to obtain withing 30 days of hire.
• Valid Colorado driver's license or ability to obtain within 30 days of hire and a clean driving record required.

Start With Yes

At SummitStone, we show up not only for our clients, but for our staff as well. You will be joining a team of committed professionals who believe in the power of starting with “yes” — where an unparalleled level of teamwork and support can solve any challenge.

We believe that people can and do recover, but we also know that they can’t always do it on their own. That’s where you come in. If you have any or all of these qualities, we want you to consider us for your next career move:

• You believe in being a voice for behavioral health in Northern Colorado
• You embrace equity for your clients, teammates, and partners
• Collaboration and creativity are crucial to helping you solve problems
• You show up as your genuine self to help guide others through their toughest times
• Through continuous curiosity, exploration, and reflection, you’re eager to adapt and learn

Total Rewards

The typical hiring range for this position is $50,000 - $81,000/yea, based on relevant years of experience and licensure.

Employees working at locations operating 24/7 earn a differential. Shift differentials are also available for evenings, nights, weekend and holidays.

Benefits

We know that most people aren’t just searching for a job, they’re searching for a career.

But more than that, they’re searching for a sense of belonging and purpose. Whether you’re at the start of your journey or you already know where you want to be, you will have access to a level of support and teamwork that is uncommon in the field of behavioral health today.

Along with that, positions are eligible* for range of benefits including:

Time that you deserve for a balanced life

• 
  Flextime Scheduling
• Paid Time Off (PTO)
• Ten paid holidays, including one floating holiday
• Extended Leave Bank (ELB)

Financial benefits

• 403(b) Retirement Plan with an employer match
• Referral Bonus available for employee who refer new hires
• Ongoing support for learning and development, including reimbursement and supervision for license and certification

Health, Medical, and Wellness

• Medical Insurance
• Dental & Vision Insurance
• Life Insurance and Long-Term Disability (LTD)
• Malpractice Insurance
• Option to participate in Employee Resource Groups

• 
  Based on working 20 hours per week

Reach Out

SummitStone will provide persons with disabilities reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.

Questions? Please email us at hiring@summitstonehealth.org.