What are the responsibilities and job description for the Junior Customer Success Manager (APAC) - Remote position at Sumsub?
Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.
Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo. Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™.
Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.
What you will be doing :
- Managing clients on all levels : technical, business, and product and help them succeed in their goals.
- Managing and growing relationship with Key Client (stakeholders).
- Identifying opportunities and potential challenges.
- Providing clients with training and webinars.
- Introducing clients to the new features and handling new feature releases.
- Providing client feedback internally.
- Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.
About you :
What We Offer :
The hiring stages : TA screening -> Hiring Manager Interview -> Test Task -> Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
Summary
Company name : Sumsub
Remote job title : Junior Customer Success Manager (APAC)
Job tags : CustomerSuccess, ClientRelations
