Salesforce Program Manager

As Salesforce Program Manager, you’ll play a vital role at Sun. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to Sun; therefore, the Salesforce Administrator will be involved in all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

RESPONSIBILITIES

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Sandbox environment management.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Create a platform roadmap and define priorities, coordinating with stakeholders. Own the communication of any platform changes to end users and stakeholders.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• User support tickets.
• Monitor and improve user adoption.
• New user and ongoing user training.
• Technical documentation Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Working with integrated applications including or similar to Conga, DocuSign, Marketing Cloud Account Engagement, Geopointe, Duplicate Check and other AppExchange packages.
• Assist in the evaluation of AppExchange tools for feasibility and impact.
• This is a solo admin role. Should be comfortable relying on consultants, Trailhead and Salesforce support, and the Salesforce User Community for help and troubleshooting.

QUALIFICATIONS

• Strong Salesforce product knowledge and at least 5 years of Salesforce Administration hands-on experience with Sales Cloud. Service Cloud or Marketing Cloud experience a plus.
• Trailhead Badges/Super Badges.
• Certified Salesforce Administrator.
• Business Process Management experience in designing scalable, best practice solutions.
• Interact regularly with global business units to understand business needs and translate them into functional and technical requirements.
• Translating requirements into technical solutions.
• Training end users and key stakeholders and responsive to questions.
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Experience with Data loader, Excel, and export, manipulation, and import of data.
• Experience with data management, cleansing of data using de-duping tools, and Excel.
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Platform Developer.
• Experience with integrations of Salesforce and another system, using an integration platform like Jitterbit, Scribe, or Informatica. Preferably integrating with an ERP system. Experience with Epicor integration a big plus.
• Demonstrates continued personal/professional development and active in the Salesforce community.
• Apex coding skills, ability to create and maintain triggers a plus, not required.

BENEFIT SUMMARY

• Health and Wellness: Medical; Dental; Vision.
• Financial Future: 401k Plan with Company Match; Bonus Program (variable annual bonuses based on company performance); Employee Stock Ownership Plan (annual ESOP stock allocations after meeting eligibility criteria).
• Well-being and Support: Wellness Program; Education Assistance; Paid Time Off.
• Safety and Comfort: Safety Shoe and Prescription Safety Glasses Program; Seniority Recognition Program; Employee Assistance Program.