Intake Clerk

Description

Position Summary:

Arranges for the efficient and orderly admission of inpatients, and outpatients to our Partial Hospitalization and Intensive outpatient programs. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patient or representatives and enters information required for admission into computer database. Distributes appropriate information to ancillary departments. Participates in performance improvement and continuous quality improvement (CQI) activities.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Responsible for accepting admissions for hospital services.
• Responsible for accepting admissions from a physicians office and pre-admitting these patients.
• Responsible for preregistering patients for scheduled admissions and outpatient programs, obtaining authorization and checking insurance eligibility.
• Responsible for interviewing patients or their representative, where admission is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Responsible for obtaining signatures on Conditions of Admission and initiating the advance directive process. Communicates with Nursing Services when no advance directive is available.
• Provides information to the patient/representative about billing, complaint process, patient rights, HIPAA and visiting hours. Distributes hospital specific literature.
• Responsible for insuring that a patients valuables are taken home by a family member or secured in the safe.
• Communicates appropriately and clearly to supervisor, nurse managers, co-workers and physicians.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patients needs.
• Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, record payment and forward to the Business Office staff.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Refers patient to the Business Office when financial arrangements need to be made.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients records.
• Maintain tracking of pending transfers and contact Telehealth Clinician within 15 min if there are at least two patients waiting for assessments.
• Monitor on-site assessments that likely wont be able to be started in the next 15 minutes and then contact telehealth clinician for completion of assessment.
• Understand the clinical collateral process (e.g. obtaining clinical for a transfer, responding to a fax request, etc.).
• Complete pre-certs that are due within 24 hours from admission time.

• Perform other duties as assigned.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Qualifications

Education

• Required: High school diploma or GED.  CPR and hospital-selected de-escalation technique certification.
• Preferred: Associates degree in Science
• Maintains education and development appropriate for position.

Experience

• Required: One year of experience in a behavioral health setting