What are the responsibilities and job description for the Assistant Community Manager position at Sun Communities, Inc.?
Are you a customer service professional looking to take your talents in a more entrepreneurial direction? Are you looking for a dynamic and growing organization that will both challenge and reward you? We are looking for an Assistant Community Manager with a real knack for great customer service. You will have the opportunity to learn a wide range of functions at one of our manufactured home communities such as management, sales, customer service, office administration, maintenance/grounds and more through hands-on experience. If you like the idea of helping to build and maintain a community and you have the qualifications and background we’re looking for, we want to talk to you!
OVERVIEW
As an Assistant Community Manager you’ll be responsible for supporting the community by learning how to perform the main job functions at a Sun community. These functions range from administrative activities, marketing, budgeting, property maintenance and human resource management to leasing and home sales and – most importantly – resident relations. Ensuring a positive atmosphere and responsive service for the members of your community will not only mean satisfied long-term residents, but also better word-of-mouth referrals!
JOB DUTIES
- Ensure residents receive the highest level of service consistent with Sun’s Customer Service philosophy.
- Handle and resolve resident/customer issues in a timely and professional manner.
- Manage the rent collection process, including depositing income from home sites and filing to collect delinquent debts.
- Assist Community Manager with the eviction process for your community.
- Coordinate and assist with the Lease Purchase Program (LPP), including repairs, leasing, sales, refurbishments, closings, and follow-up.
- Assist with monitoring monthly operating budgets and preparing monthly explanation of P&L variances.
- Assist with coordinating team member selection, training, scheduling and development of community team members and ensure all team members comply with appropriate policies and operational procedures.
- Ensure overall community is well maintained and groomed to Sun's curb appeal standards.
- Assist with developing market strategies and maintaining effective advertising to attract prospective residents to community.
- Enforce community rules and standards.
- Ensure compliance with federal, state and local agencies that regulate fair housing laws and resort operations.
- Plan and coordinate resident relation events and activities.
- Other duties and special projects as assigned.
REQUIREMENTS
As an Assistant Community Manager, you must have a strong business mindset together with the ability to place the highest priority on customer service. Strong organizational, time management and leadership are a vital part of your role.
- High School Diploma or GED; Bachelor's degree in Real Estate, Hospitality or Business, a plus
- Minimum of 1 year experience in the property management industry
- Prior sales and leasing experience
- General knowledge of maintenance
- Excellent verbal and written communication skills
- Strong organizational skills
- Demonstrated leadership abilities
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Knowledge of basic accounting principles
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
- Intermediate computer proficiency including the ability to use the Microsoft Office Suite, email and internet; previous experience using Yardi, preferred
- Flexibility to respond to community needs during non-business hours
REWARDING BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
