Demo

Community Manager

Sun Communities, Inc.
Saline, MI Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 5/20/2025

OVERVIEW

Community Managers are responsible for the operation and profitability of the community. They serve as the point of the contact for residents and are on-call 24 hours. Community Managers handle everything from administrative duties, marketing, leasing and sales of new and pre-owned homes to property maintenance, budgeting, performance management, and resident relations.

JOB DUTIES

  • Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
  • Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.
  • Partners with Team Relations on team member counseling and recommendation of termination when appropriate.
  • Conducts team member performance reviews and recommends compensation adjustments.
  • Markets models, pre-owned & brokered homes for sale; prepares documents to list and sell homes
  • Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts
  • Handles delinquencies & approves eviction proceedings while adhering to Suns policies
  • Monitors, codes, and approves all invoices for operating expenses & sales related costs
  • Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines
  • Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests
  • Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
  • Reviews and approves/denies residency applications
  • Initiates lease renewals and rent increase letters, ensuring timely distribution
  • Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
  • Inspects and recommends purchase and renovation of used/repossessed homes
  • Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins
  • Handles emergencies that arise onsite, ensuring adherence to standard procedures
  • Ensures compliance of safety policies; completes incident reports in a timely manner
  • Ensures that community appearance is maintained to Suns curb appeal standards
  • Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
  • Reports deficiencies that would adversely affect the operation of the community
  • Reviews and compiles property accounting reports for the Accounting team
  • All other duties as assigned

REQUIREMENTS

  • High School Diploma or GED (Required)
  • Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
  • 2 years property management experience, including 2 years of supervisory experience
  • 6 months prior sales and leasing experience
  • 6 months previous experience using NetSuite
  • General knowledge of maintenance
  • Demonstrated leadership abilities
  • Strong organizational skills
  • Excellent verbal and written communication skills
  • Solid negotiation skills
  • Ability to thrive in a fast-paced environment
  • Working knowledge of basic accounting principles
  • Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
  • Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
  • Flexibility to respond to community needs during non-business hours
  • Ability to live on-site within the community (housing provided)

REWARDING BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental Plan
  • Vision Plan
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Legal Assistance Plan
  • Pet Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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