What are the responsibilities and job description for the Community Manager position at Sun Communities, Inc.?
OVERVIEW
Community Managers are responsible for the operation & profitability of the community & serve as the day-to-day point of the contact for residents. They are on-call 24 hours & are in charge of everything from administrative activities, marketing, leasing & home sales of new & pre-owned homes, to property maintenance, budgeting, human resources, & resident relations.
JOB DUTIES
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.
- Partners with Team Relations on team member counseling and recommendation of termination when appropriate.
- Conducts team member performance reviews and recommends compensation adjustments.
- Markets models, pre-owned & brokered homes for sale; Prepares documents to list & sell homes
- Manages the rent collection process including collecting, posting & depositing income from leasing of rental sites & homes, as well as collecting on delinquent debts
- Handles delinquencies & approves eviction proceedings while adhering to Suns policies
- Monitors, codes & approves all invoices for operating expenses & sales related costs
- Resolves complaints & responds to issues in a timely manner; Offers solutions consistent with guidelines
- Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, & follow-up on service requests
- Ensures compliance with federal, state, & local agencies that regulate fair housing laws & community operations
- Reviews, approves &/or denies residency applications
- Initiates lease renewals & rent increase letters, ensuring timely distribution
- Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
- Inspects & recommends purchase & renovation of used/repossessed homes
- Prepares sites for Sun Homes models; Coordinates with maintenance to ensure vacant sites are prepared for move-ins
- Handles emergencies that arise onsite, ensuring adherence to standard procedures
- Ensures compliance of safety policies; Completes workers compensation accident & incident reports in a timely manner
- Ensures that community appearance is maintained to Suns curb appeal standards
- Assists with preparation of budgets; Provides accurate data to assist in CapEx & expansion needs
- Reports deficiencies that would adversely affect the operation of the community
- Reviews & compiles property accounting reports for the Accounting Department
- All other duties as assigned
REQUIREMENTS
- High School Diploma or GED (Required)
- Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
- 2 years property management experience, including 2 years of supervisory experience
- 6 months prior sales and leasing experience
- 6 months previous experience using NetSuite
- General knowledge of maintenance
- Demonstrated leadership abilities
- Strong organizational skills
- Excellent verbal and written communication skills
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Working knowledge of basic accounting principles
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
- Flexibility to respond to community needs during non-business hours
- Ability to live on-site within the community (housing provided)
REWARDING BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
