What are the responsibilities and job description for the District Asst. Resort Manager position at Sun Communities, Inc.?
OVERVIEW
District Assistant RV Resort Managers support the district by learning and assisting with the day to day operations at a Sun RV Resort which includes, management, office administration, marketing, and maintenance/grounds. They also serve as a day-to-day point of contact for guests and residents.
JOB DUTIES
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.
- Partners with Team Relations on team member counseling and recommendation of termination when appropriate.
- Conducts team member performance reviews and recommends compensation adjustments.
- Ensures guests and residents receive the highest levels of service consistent with Suns Customer Service philosophy.
- Ensures compliance with the federal, state and local agencies that regulate fair housing laws and resort operations.
- Handles resident and guest complaints/inquiries in a timely & professional manner by communicating through a variety of means, and offers solutions consistent with guidelines established by Sun. Written correspondence to inquiries must be sent by the RVP.
- Coordinates the timely distribution of rental increase and lease renewal notices (if applicable).
- Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins.
- Ensures compliance of policies designed to increase team member safety. Completes and submits workers compensation accident reports and incident reports on a timely basis.
- Consults District RV Resort Manager or RVP to determine the best course of action in the event a question or situation does not have an established guideline.
- Handles and reports emergencies that may arise onsite, insuring adherence to standard operating procedures.
- Ensures that overall resort appearance is well maintained and groomed to Suns curb appeal standards.
REQUIREMENTS
- High School Diploma or GED (Required)
- 1 year experience in the property/resort management industry
- Valid driver's license
- 6 months previous sales & leasing experience
- 6 months experience using Yardi and/or RMS
- Demonstrated leadership abilities
- Excellent verbal and written communication skills
- Strong organizational and negotiation skills
- Knowledge of basic accounting principles
- Ability to thrive in a fast-paced environment
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
- Basic computer proficiency including email, internet and Microsoft Office Suit
- Flexibility to respond to resort needs during non-business hours
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Get paid daily with DailyPay
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
