Lead Management Specialist

OVERVIEW

As a Lead Management Specialist you'll handle all tasks associated with scheduling and confirming upcoming occupancy tour appointments between prospective residents and Community Managers. You'll also assist the customers with community selection based on their desired geographic location and community amenities.

JOB DUTIES

• Communicate, manage and report on all assigned Salesforce-based marketing campaign leads.
• Coordinate and confirm upcoming occupancy tour appointments between customers and Community Managers based on available inventory of property and customers needs.
• Document the results of home tours within Salesforce.
• Review available homes in the propertys inventory with Community Managers.
• Partner with the Salesforce administrator to ensure leads are being properly routed from all external sources and report any Salesforce issues back to the administrator.
• Reschedule appointments as needed.
• Meet and/or exceed individual and team goals as assigned on a daily, weekly, and monthly basis.
• Adhere to all company policies regarding inbound and outbound calls.
• Other duties as assigned.

REQUIREMENTS

• High School Diploma or GED (Required)
• 1 year sales and customer service experience
• Ability to fluently read, write and speak English and Spanish
• Excellent customer service and organizational skills
• Strong interpersonal and communication skills
• Basic computer proficiency skills including the ability to use Microsoft Office Suite, email and internet

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty