Product Operations Specialist

About Sun Country Airlines

We’re not your average airline.  We’re agile, resilient, and full of unique opportunity.  Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community.  Together, we’re making travel more attainable.

With more than 40 years of Minnesota roots, we’re a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world.  At Sun Country, you’ll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Manager of Strategic and Technical Pricing you’ll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

JOB SUMMARY

The Product Operations Specialist is responsible for implementing and maintaining Sun Country Airlines land ancillary products (hotel, car, insurance, transfers, etc.). In addition, the Product Operations Specialist supports the merchandising of these products on Sun Country Airlines’ distribution channels to ensure accurate product delivery to our customers.  

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create and maintain land vendor profiles in the tour management system inclusive of vendor settlement information, parent/chain relationships, and inventory allotments, where applicable.
• Set-up and maintain all pricing and other selling rules for all direct land vendors.
• Set-up configuration and rules for all electronically connected vendors.
• Manage the land product build for new destinations. 
• Monitor land products competitive environment and recommend and set-up margin strategies where appropriate.
• Engage in troubleshooting of tour management system technology issues, and third-party technology connections (e.g., IBS & HotelBeds); function as a liaison with third party providers where appropriate.
• Provide pricing and destination information for marketing materials. 
• Manage hotel inventory, land reporting, and other tasks as needed to support the land ancillary products.
• Partner with Product Development team on individual vendor issues needing clarity and/or resolution as well as assist with hotel oversell situations.
• Provide and assist SCA departments with questions, issues, or customer resolution related to destinations and land product offerings
• Partner with Product Development to develop and meet annual open for sale (OFS) timeline
• Assist with crisis management for natural disasters and emergency situations
• Establish and foster trusting relationships with stakeholders at all levels
• Other duties as assigned

SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s degree or equivalent work experience
• 2 years of experience working in travel or hospitality
• Highly organized with the ability to manage multiple priorities and projects with attention to detail 
• Self-motivated and comfortable working independently, or as a part of a team
• Critical thinker and effective problem solver with creative solutions
• Strong communication skills, both verbal and written, with the ability to present to senior management
• Proficient in Microsoft Suite, including Excel

PREFERRED SKILLS

• Knowledge of Sun Country Airlines programs, policies, and procedures 
• Knowledge of Sun Country Airlines Reservation systems 
• Experience with Microsoft Power BI 

ADDITIONAL NOTES

This position is on-site during training and will transition to a hybrid schedule when training is complete. The hybrid schedule for the department is on-site 3 days per week.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

AAP/EEO STATEMENT

Sun County Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives. 

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

#LI-NR1