What are the responsibilities and job description for the Airport agent position at Sun Country Airlines?
We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community.
Together, we're making travel more attainable.
With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.
S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.
Sun Country Airlines is seeking an Airport Coordination Center Agent to perform a variety of tasks to keep operations running safely, efficiently and on-time.
Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as an Airport Coordination Center Agent you’ll enjoy these benefits and more :
- Comprehensive benefit package including dental and vision
- PPO and high deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
Airport Coordination Center Agent Overview :
The Airport Coordination Center Agent is responsible for performing a variety of tasks to keep operations running safely, efficiently and on-time.
This includes focus on load planning such as weight and balance, passengers, operational excellence, execution and knowledge of policies and procedures.
The position is responsible for the cross departmental coordination of ground operations.
Essential roles and responsibilities of an Airport Coordination Center Agent :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide customer service and support to all stations as well as other SY departments.
- Aircraft load planning.
- Verification of Cargo Load Report prior to all departures including Military, Charter and Private service
- Coordinate operational irregularities to include hotel accommodations and meal vouchers for impacted customers.
- Air to ground notification of gate and local bag carousel delivery.
- Coordinate aircraft moves from remote locations to terminal gates
- Coordinate with appropriate departments in the event of a staff or passenger accident, illness, or injury including Med Link coordination, flights being met by paramedics and emergency response notification and response tracking.
- Record mail, cargo, and company material weights loaded onto SY aircraft.
- Process security queue and handle inhibited or restricted passengers.
- Assist Airport Coordination Center Supervisor and other management with company initiatives and projects.
- Research and resolve questions regarding company policies and procedure, FAA / TSA / CBP regulations and safety and security protocols.
- Monitor seat map assignments, making changes as needed.
- Coordinate overbooking and authorizations, as necessary with a 3rd party company Secure Flight.
- Assist with the load planning of the Amazon Freighter operation.
- Any other duties assigned by management.
- High school diploma and / or equivalent work experience
- Ability to anticipate needs of coworkers and passengers in a fast-paced environment
- Ability to learn quickly and understand and interpret flight schedule and airline flight destination information
- Very good communication, organization and problem-solving skills
- Microsoft office suite and familiarity with airline applications (AIMS, Sable, Go Now and Navitaire)
- Must have the ability to work flexible work hours including availability to work holidays and weekends
Preferred Skills
Prior airline experience
ADDITIONAL NOTES
Must be able to obtain an MSP SIDA badge and Customs Seal.
Sun County Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. #LI-LM1
Last updated : 2024-10-25
