Below Wing Operational Service Manager

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Below Wing Operational Service Manager you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Below Wing Operational Service Manager Overview:

Sun Country Airlines is seeking a Below Wing OSM to manage overall operations of the Ramp department and to be responsible for the effective and successful oversight of labor, training, productivity, quality control, and safety measures as established. In this role, you will ensure safe and efficient operations of equipment as well as enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems.

Essential roles and responsibilities of a Below Wing Operational Service Manager:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide leadership for employee relations through effective communications, including coaching, discipline, and recognition
• Mentor employees to build bench strength for promotional opportunities
• Daily operational tracking of performance, taking immediate action to correct any shortfalls
• Collaborate with Customer Service and the Airport Coordination Center and ramp team to ensure processes are safe and efficient
• Administer organizational polices and provide accountable oversight of all the duties and responsibilities of Ramp operations.
• Participate in safety audits and PM checks of all Ground Service Equipment
• Manage, track, and maintain accountability for all Ramp Agents.
• Maintain and track all ground handling equipment and supplies
• Supervise, plan, and assign the daily operation of the Ramp Agents
• Conduct shift briefings to ensure staff is organized and informed
• Complete shift reports and sign timecards
• Ensure that personnel adhere to established company and federal safety regulations
• Prepare incident reports as needed for violations of company policy
• Ensure ramp and deice areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained
• Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety PPE
• Any other duties assigned by management

The required qualifications we are looking for in a Below Wing Operational Service Manager include:

• Two or more years of related experience
• Proficient in Microsoft Office
• Effective communication skills, both written and verbal
• Ability to work efficiently under time constraints
• Possess a valid driver's license
• Available to work varying shifts including nights, weekends, and holidays

Preferred Skills

• Previous experience with managing flexible workforces
• Previous working experience with Deice Operations
• Understanding of metering and throughput of an active weather event.
• Bachelor or Associate degree

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

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