What are the responsibilities and job description for the Reservations Specialist position at Sun Country, Inc.?
As a Reservations Specialist, you will join a team that is focused on servicing customers in planning and purchasing Sun Country air only and vacation package products, as well as assisting customers with existing reservations that require changes and modifications. If you are passionate about providing friendly, courteous service, have effective sales techniques, and want to help create memorable travel experiences this is the position for you!
Successful candidates will enjoy the opportunity to immediately work from home, 401K opportunities, travel benefits, health, and wellness benefits, and advancement and growth opportunities with other specialty teams.
Essential Functions
- Provide timely and courteous responses to incoming phone calls.
- Determine customer needs by asking effective qualifying questions; offer the appropriate options that match their needs.
- Provide excellent customer service while making each call as efficient as possible.
- Actively upsell products and services that match customer needs.
- Promptly inform leaders of any problems and unusual circumstances such as reporting system issues or trending customer concerns
- Any other duties assigned by management.
Qualifications and Education Requirements
- High School diploma or general education degree (GED)
- Customer service, call center, or related customer contact experience.
- Perfect attendance outstanding performance are required for your success at Sun Country Airlines
- Demonstrated knowledge and aptitude to use computers, including proficient typing skills.
- High attention to detail.
- Excellent communication skills (verbal, listening, and written)
- Strong organizational skills.
- Good reasoning, problem-solving skills.
- Ability to navigate web-based reservations computer applications, Microsoft communication tools, and other programs as defined in your learning process.
- Ability to work from home in a:
- Private office and distraction-free environment
- Hard wired connection to your modem of at least 10 Mbps
- Employees must reside within commuting distance of Sun Country Headquarters
- Shift differential for nights and weekends.
- Commission opportunities.
- As a Reservations Specialist, you will participate in a 3-week mandatory virtual training class which includes Classroom Training, self-guided modules, and practical application.
- Mon-Fri Training Class
- Class details:
- March 14, 2022 – April 1, 2022
- 8:30am – 5:00pm
- Must be fully vaccinated for COVID-19 by date of hire.
Work Environment
This job operates in a professional office and remote environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.)
COVID Vaccination Policy for New Hires
As required by federal mandate, all candidates must have received or be willing to complete the COVID-19 vaccine by date of hire to be considered for U.S.-based jobs. Proof of vaccination will be required at the time of hire (limited accommodations for religious or medical reasons).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sun Country Airlines is an E-Verify Employer. We participate in the web-based system that allows the company to verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).
Sun Country Airlines is a Zero Tolerance Drug-Free Workplace for all Safety-Sensitive functions. [1] A safety-sensitive function, as described in 14 CFR part 120, §§ 120.105 and 120.215, includes a flight crewmember, flight attendant, flight instructor, aircraft dispatcher, aircraft maintenance or preventive maintenance, ground security coordinator, aviation screener, air traffic controller, and operations control specialist. I understand and acknowledge that I will be required to undergo a DOT/FAA pre-employment drug test for the following prohibited drug (as defined in 49 CFR § 40.85) prior to being hired or transferred into a Department of Transportation (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)