What are the responsibilities and job description for the Travel Operations Coordinator position at Sun Country, Inc.?
About Sun Country
We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we’re making travel more attainable.
With more than 40 years of Minnesota roots, we’re a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you’ll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.
Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Travel Operations Coordinator you’ll enjoy these benefits and more:
- Comprehensive benefit package including dental and vision
- PPO and high deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
Job Summary
As a Travel Operations Coordinator, you will primarily be responsible for overseeing the day to day booking and general audit of crewmember and maintenance (MX) rover hotels, ground transportation and deadhead/offline travel.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist crew members and MX rovers with travel items/issues as they arise.
- Audit daily travel needs of assigned groups and book, update and confirm reservations via phone/email and HOTAC.
- Communicate all hotel and ground transportation requirements to contracted vendor.
- Assist in coordinating the planning of travel accommodations for all upcoming requests/needs for crewmembers and MX rovers outside of day-of operations.
- Assist with crewmember and MX rover travel/hotel invoices for payment processing.
- Audit all processes, looking for improvement in efficiency and cost.
- Any other duties assigned by management
Supervisory Responsibility
None
Qualifications and Education Requirements
- Previous experience working in the aviation industry or an aviation related degree/certificate
- Previous work experience in Customer Service
- Strong Customer Service skills
- Ability to communicate effectively both verbal and written
- Proficient in Microsoft Office
- Ability to multitask in a fast-paced environment while maintaining accuracy and solving problems
Preferred Skills
- Previous experience working in an administrative role
- Previous experience working in a travel role
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Additional Notes
N/A
AAP/EEO Statement
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education
Required- Associates or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
