AVP Strategy and Business Insights, CXO

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Sun Life Financial is in the business of helping our Clients and employees achieve lifetime financial security and live healthier lives. As a leading international financial services organization, we provide protection and wealth products to over 37 million people in 26 countries, and almost 27,000 employees worldwide. We aim to attract the best and to provide the opportunity for our people to become even better. We believe diversity is the foundation for understanding the needs of our Clients. Our inclusive culture empowers employees to bring their whole selves to work and contribute to their full potential. We aim to make life brighter for our colleagues, Clients and communities globally. If you are looking for an energetic organization that is committed to employee development and best-in-class client experiences, rise up with Sun Life. Life’s brighter under the sun. Business Overview Client Experience Office (CXO) aims to provide a holistic "One Sun Life" experience to Clients as we help them achieve lifetime financial security and live healthier lives. We design and execute clear, compelling, caring journeys to help Clients navigate some of the most important moments of their lives. Through personalized, proactive and relevant content, we act on a deep understanding of Client needs on a multitude of communication channels—so we can be there for Clients when and where they need us. To understand our Clients, we actively listen and learn by employing experts in Client experience, engagement, marketing, strategy, and digital, data and analytics. Role Summary Reporting to the VP, Client Experience Office (CXO) Strategy, Portfolio Enablement and Transformation, the candidate will be responsible for facilitating the CXO team strategic planning and prioritization, maintaining a strategic perspective of the overall CXO portfolio and execution roadmap (incl. strategic initiatives, on-going projects and incubation of Next Best Idea), devising regular performance tracking and measurement mechanism and tools, conducting ad-hoc purpose-driven strategic and business analysis, and leveraging executional team resources to enable strategy delivery. The candidate will also identify internal cross-team collaboration initiatives by partnering with BU, Operations, and Tech in annual planning and periodic reviews. What will you do? CXO Strategy and Portfolio Management Owns and drives CXO team strategic planning, review and prioritization process Co-creates internal collaboration roadmap and identify initiatives by partnering with BU, Operations, and Tech in annual planning and periodic reviews Reviews and tracks overall CXO portfolio, incl. strategic initiatives, on-going projects and incubation of improvement / innovation opportunities Conducts ad-hoc purpose-driven strategic and business analysis Leverages executional team resources to enable strategy delivery, incl. providing support for projects and agile squads CXO Business Insights & Reporting Devises regular performance tracking and measurement mechanism and tools Owns design and reporting of strategic initiative dashboard Conducts purpose-driven analytics and provide data-based insights for decision making Communications Drives CXO team related communications and events Manages the contact point for Corporate Communications Specialized Knowledge/Skills Problem Solving & Insights Big picture thinking. Excellent strategic thinking and framing capabilities Strong judgment for value and prioritization Capability to go beyond the obvious and identify critical insights, based on qualitative and quantitative analysis Capability to design appropriate analytical approaches, drive through analysis and distill evidence-based insights to make business recommendations Practicality & Effectiveness Bias for action. Capability to apply 80/20 to make sensible decisions and stay on course when facing obstacles Capability to collaborate with internal and external counterparts to identify discrepancies and find actionable solutions Business and organizational acumen to apply a feasibility filter on strategic recommendations and executional tasks Communication & Presence Succinct and convincing communication styles, in verbal and written formats Professional and mature presence. Credibility in formal and casual discussions Team Capability in day-to-day team leadership and guidance Willingness and capability to coach and develop people Collaboration skills to build meaningful connections with counterparts within and beyond CXO team What will you need to succeed? University degree. Experience in consulting firms or other relevant corporate leadership roles preferred Over 10 years of experience, which includes previous management experience, or an equivalent combination of education and experience Experience in strategic planning, management and enablement is strongly preferred Experience in leading qualitative and quantitative analysis Strong communication skills – verbal, written – executive presence Build and leverage relationships with senior levels of the organization Experience leading teams and developing talent a plus What's in it for you? Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives Great Place to Work® list for Best Workplaces for #HybridWork – 2022 Great Place to Work® list for Best Workplaces for Professional Development in Canada – 2022 Great Place to Work® list for Best Workplaces in Canada – 2022 Canada Award for Excellence for Mental Health at Work - 2021 Pension, stock and savings programs to help build and enhance your future financial security A friendly, collaborative and inclusive culture The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 125,500/125 500 - 207,100/207 100 Job Category: Project Management - Process Posting End Date: 08/10/2023 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers