OLP Coordinator - Contract

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Position Summary: The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence. As part of Operational Learning & Performance (OLP) at Sun Life Financial, you will be joining an energetic and collaborative team who delivers world class Learning, Quality, Knowledge Management and Curriculum Design programs to Canadian Operations. The Coordinator role is essential to the success of training delivery for Canadian operations from OLP facilitators, quality assessment completion for Quality Analysts, curriculum development for designers and overall support for all of OLP. Responsibilities: · Maintain current user access to learning tools for OLP and Operations · Troubleshoot access inconsistencies as they arise and resolve quickly. · Manage data collection for Alchemer surveys. · Complete license requests for new software, manage existing licenses for software/hardware. · Complete purchasing requests · Organize & communicate OLP Quarterly meetings and celebration events both in person and virtual. · Manage central email in-box and maintain OLP distribution lists. · Provide daily support to OLP Leaders and staff as required. · Support the OLP Program Specialist (new role) · Run scheduled reports as needed to support OLP leadership. Qualifications and Experience: · College diploma/degree with 0-3 years of experience or an equivalent combination of education and experience. · Strong knowledge of MS Office (Excel, Access, Word, PPT) · Ability to work under pressure, prioritize workload and adapt to changing circumstances.   · Ability to build strong relationships at all levels of the organization.   · Ability to succeed in a dynamic, fast-paced environment, and quickly find alternative solutions to business challenges. · Excellent written and verbal communication skills. · Comfortable learning new applications quickly with minimal direction · Customer obsession mindset · Self motivated and owner’s mindset As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide. The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 40,500/40 500 - 66,000/66 000 Job Category: Training & Development Posting End Date: 09/05/2023 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers