What are the responsibilities and job description for the DENTAL CARE COORDINATOR position at Sun Life Health?
Job Details
Job Location: CG ARIZOLA - CASA GRANDE, AZ
Position Type: Full-time
Salary Range: $15.00 - $17.50
Job Shift: 8:00am-5:00pm Monday-Friday
Description
STATEMENT OF PURPOSE:
The Dental Care Coordinator facilitates all external patient needs as requested/advised by the rendering Dental Provider. The Dental Care Coordinator completes all steps necessary to ensure that the patient receives complete dental care, which will be covered by their insurance or sliding fee discount and improve their overall dental health.
ESSENTIAL FUNCTIONS:
- Coordinate and maintain an efficient filing and tracking system for referrals, authorizations, estimates and medical clearances.
- Follow up with insurance to check the status of aging authorizations and estimates.
- Communicate clearly and effectively with patients, giving them a more complete understanding of what is needed/what the next step is.
- To ensure proper patient care, maintain an open line of communication with the Office Manager, Dental Director and the clinical staff as to changes in patient appointments/accounts due to unforeseen circumstances.
- Keep a clear and consistent method of documentation in each patient chart, allowing anyone whom looks in the chart an understanding of the patients individual case stage.
- Call patients to give updates or to gather vital information in a courteous, friendly and accurate manner.
- Become the primary organizer of all outer office correspondence: Sending and retrieving patient records.
- Under the direction of the Dental Office Manager and Dental Director, establish and implement a system for sending and tracking all medical clearances.
- Under the direction of the Dental Office Manager and Dental Director, establish and implement a system for sending and tracking all dental specialty referrals.
- Aid our Integrated Services Case Manager in scheduling and tracking established high risk patients, referred to Dental by their PCP
Qualifications
EDUCATION AND EXPERIENCE:
- High School diploma or equivalency
- One year experience as a cashier/receptionist in a medical facility or public contact position
- Prior dental front desk experience preferred
Salary : $15 - $18
