What are the responsibilities and job description for the Associate Director, Revenue Cycle Management position at Sun Life?
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Location: We support US flexible working arrangements in the contiguous 48 states.
At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity:
The Associate Director of Revenue Cycle Management (RCM) is a pivotal leadership role responsible for driving financial performance, optimizing revenue cycle processes, and implementing best practices across our dental practices. This candidate will be an excellent people leader, capable of mentoring and motivating a team to achieve top performance, build morale, and develop professional growth opportunities. They must bring a minimum of 10 years of RCM experience in healthcare or dental settings, with expertise in Dentrix and other dental practice management solutions.
How you will contribute:
Key Responsibilities:
Leadership and Team Development: Manage and lead the RCM team, setting clear goals, providing mentorship, and fostering a positive team environment that promotes growth, collaboration, and high morale
Process Optimization: Lead initiatives to streamline billing, collections, and A/R processes, leveraging expertise in Dentrix and other dental practice management systems to enhance efficiency and revenue generation
KPI Monitoring and Improvement: Establish, monitor, and report daily on key performance indicators (KPIs) for revenue cycle activities, driving accountability and identifying areas for continuous improvement
Compliance and Risk Management: Ensure compliance with regulatory and payer requirements, as well as company policies. Proactively identify and address any compliance issues, notifying Director of RCM and implementing corrective actions as needed/discussed
Technology Utilization: Act as a subject matter expert in Dentrix and other PMS platforms, using these tools to facilitate accurate billing, coding, and claims processing
Cross-Departmental Collaboration: Work closely with finance, clinical, and operational teams to support organizational goals and improve patient financial services
What you will bring with you:
Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field; a Master’s degree is a plus
Minimum of 10 years of experience in Revenue Cycle Management, with at least 5 years specifically in a dental setting
Proven experience in managing and developing high-performing teams, with excellent interpersonal and leadership skills
Extensive experience with Dentrix and other dental practice management solutions
Proven track record in managing billing, collections, and accounts receivable operations within a multi-location dental environment
Strong analytical, problem-solving, and project management skills
Prior experience in a rapidly growing dental organization, such as a Dental Service Organization (DSO)
Experience with implementation and optimization of PMS and EHR systems, especially during periods of rapid growth or acquisitions
Why Join Us?
This role offers the chance to lead and inspire a dynamic RCM team within a supportive, growth-oriented dental organization. If you have a passion for driving success, supporting team development, and creating high-performing revenue cycle processes, we encourage you to apply.
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
A flexible work environment with a friendly, caring, collaborative and inclusive culture
Great Place to Work® Certified in Canada and the U.S.
Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary Range: $106,400 - $159,600
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
Job Category:
Posting End Date:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $106,400 - $159,600
