Night Auditor

Description

Job Summary:

The Night Auditor at Sun Mountain Lodge plays a crucial role in ensuring the financial accuracy and smooth operation of the Lodge during overnight hours. This position is responsible for handling various financial transactions, reconciling accounts, and providing exceptional guest service, all while maintaining the highest level of professionalism and confidentiality.

Key Responsibilities:

Financial Duties:

• Conduct the nightly audit process, including balancing and reconciling all resort revenue streams, such as room revenue, food and beverage, and other outlets.
• Verify the accuracy of all guests transactions, including room charges, cash payments, credit card transactions, and discounts
• Prepare and distribute daily financial reports and summaries to the management team.
• Address discrepancies or errors promptly and report them to the appropriate department.

Guest Services:

• Provide a warm and welcoming environment for late-arriving and departing guests, offering assistance and answering inquiries as needed.
• Handle check-ins and check-outs for guests arriving or departing during the night shift.
• Respond to guest requests and concerns, resolving issues or escalating them to the appropriate department when necessary.

Security and Safety:

• Monitor the security cameras and ensure the safety and security of guests and the property during the night
• Conduct routine safety checks and report any suspicious activity or incidents to the proper authorities

Administrative Tasks:

• Update and maintain guest records and reservations in the property management system
• Assist with the preparation of the daily schedule for housekeeping and maintenance staff.
• Perform various clerical duties such as answering phones, responding to emails, and handling paperwork

Cash Handling

• Safely handle cash, checks, and credit card transactions
• Prepare cash deposits and ensure the accuracy of cash drawer balances.
• Follow resort policies and procedures for secure cash handling and reporting.

Communication

• Maintain effective communication with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
• Relay important information to the daytime front office team and management.

Compliance and Reporting:

• Ensure compliance with all resort policies, procedures, and industry regulations.
• Prepare and submit required financial and operational reports to management.

ts to management.

Qualifications

• High school diploma or equivalent; college coursework in accounting or hospitality is a plus
• Previous experience in night audit, accounting, or front desk operations is preferred
• Proficiency in property management systems and accounting software.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and handle responsibility during night shifts.
• Basic knowledge of security protocols and emergency procedures.

The Night Auditor plays a pivotal role in maintaining the financial integrity of the resort while ensuring guest satisfaction during the late-night hours. This position requires a diligent and responsible individual who can balance financial tasks with excellent guest service skills. If you are someone who thrives in a nighttime environment, values accuracy, and enjoys providing exceptional service, we welcome your application to join our team. https://www.paycomonline.net/v4/ats/web.php/jobs?clientkey=F43B4E61E124ED73FEB2988885095F31&fromClientSide=true