What are the responsibilities and job description for the Front Office Agent position at Sun Outdoors Carolina Pines?
Sun Outdoors Myrtle Beach is seeking a friendly, customer-focused Front Office Agent to join our team for the upcoming season. As a key member of our Front Office team, you will be responsible for providing exceptional hospitality, assisting guests with check-ins and check-outs, handling reservations, and ensuring a smooth and welcoming experience for all visitors. This is a great opportunity to work in a fun, fast-paced resort environment while helping guests enjoy our accommodations, waterpark, mini golf, and other amenities.
Key Responsibilities :
- Greet and welcome guests warmly and provide excellent customer service.
- Process check-ins, check-outs, and reservations accurately and efficiently.
- Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
- Handle payments, process transactions, and maintain accurate records.
- Assist with resolving guest concerns or complaints professionally and efficiently.
- Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
- Maintain petty cash fund.
- Maintain a clean and organized front desk and lobby area.
- Work collaboratively with other departments to ensure a seamless guest experience.
- Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
- Other duties as assigned.
Qualifications & Requirements :
Why Join Us?
If you're passionate about providing excellent customer service and creating unforgettable guest experiences, we'd love to hear from you!
This is a full-time, seasonal position working at Sun Outdoors located in Conway, South Carolina. Flexible scheduling required, including nights, weekends, and holidays. We offer paid sick time, 401(k), and company match, and discounted travel program benefits for team members, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace
