Assistant General Manager

Key Responsibilities

Leads and manages resort operations, directing actions to maximize profitability and increase service levels and team member satisfaction. Ensures brand standards are met and facilitates resort meetings in the General Manager's absence.

Leadership Functions

• Provides input into the hiring, supervision, training, assessment, coaching, and disciplining of department heads and other key team members.
• Manages conflict and resolves team members and guests' complaints.
• Conducts performance evaluations that are timely and constructive, as requested by the GM.

Administrative Functions

• Organizes and oversees the schedules, timecards, and work of assigned staff.
• Collaborates with other managers to analyze costs, benefits, and losses of company profits.

Additional Responsibilities

• Serves as General Manager in the GM's absence from property.
• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations.
• Performs special projects as assigned by the General Manager.

Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Must be able to access and navigate the resort.

Essential Skills

• Extensive knowledge of resort/hotel operations.
• Excellent time management skills with the ability to assign and delegate tasks.
• Excellent communications skills both verbal and written.
• Excellent managerial and supervisory skills.
• Ability to work in teams and independently.
• Excellent math and accounting skills.
• Ability to interpret financial data.
• Proficient with Microsoft Office Suite or similar software programs.

Education and Experience
BS degree in related field, or comparable certifications and experience in the industry. Minimum 3 years of successful resort/hotel operations leadership required. Prior GM experience or AGM experience is preferred.